Leading German Omnichannel Customer Service SAAS Launches in UK, 7th October, 2021

Most customer service platforms are either strong in traditional voice or digital – rarely doing both well. novomind iAGENT is has been developed over 20 years as a digital first platform with traditional voice capabilities. With its modern, scalable architecture and flexible integrations its able to provide an comprehensive platform for medium and enterprise organisations.

In our 60-minute webinar on Thursday, 7th October at 10 am (GMT) we’ll show you how:

• DHL – The world´s leading courier – using novomind iAGENT
• Otto – Europe´s largest ecommerce retailer – using novomind iAGENT

All channels in a single agent interface
Email, voice, chat, Facebook, WhatsApp, bots, MS Teams, Instagram
Analysis, processing, routing, knowledge base, AI, ticketing
Implementation strategy for small (20) to large projects (3000+)

Take your customer service to the next level.