With our unique portfolio of software products and services, we develop tailored solutions in digital commerce and customer service. That is how we are shaping the customer journey of tomorrow and securing pole position for our corporate customers ahead of the competition in B2B, B2C and D2C.
Digital Commerce
We create omnichannel customer experiences that dictate the market: with our software products that are perfectly attuned to each other, we develop tailored digital commerce solutions for an extraordinary customer experience.
Customer Service
"As we had been working with novomind for a long time, our requirements were understood and implemented very quickly. The project team was running smoothly virtually from the start and additional functionalities were realized flexibly in the course of the project."
"In novomind iAGENT we’ve found the ideal software basis for our innovative video identification procedure ‘POSTIDENT by video chat’, which is greatly appreciated by our customers. The CCV IT Innovation Award we won together with novomind speaks for itself."
„We like the fact that novomind thinks outside the box to come up with individual solutions for specific problems."
Robert Tigges
Central Complaints Coordinator, DEW21
The FRICKE Group’s customer service centre optimises availability, thanks to novomind iAGENT Mail and the WhatsApp Business API: 100,000 emails sent in different languages are answered every month, and customers can get in touch via WhatsApp.
For Betzold, a supplier of teaching and learning materials, novomind combines all e-commerce services into one cloud solution. 100,000 articles are on sale across three country-specific platforms as well as on a special web shop for the B2B segment.
Michael Spang, Head of E-Commerce, Arnulf Betzold GmbH
Case Studies & Whitepaper
Knowledge from theory and practice
Here we provide exciting expert knowledge and collect real success stories from our customers. In the case studies, we show practical examples of how companies use our products.
Our whitepapers provide the necessary background knowledge on various topics from the world of customer service and digital commerce.
More than the sum of its parts. Each of our novomind software products supports best-in-class digital commerce and customer service, but the interaction between several novomind Connected iProducts creates valuable additional benefits: more efficiency, a faster time to market, higher conversion rate and a flawless customer experience.
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We look forward to your WhatsApp message!
We look forward to your call!
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