Tailored solutions for digital commerce and customer service

With our unique portfolio of software products and services, we develop tailored solutions in digital commerce and customer service. That is how we are shaping the customer journey of tomorrow and securing pole position for our corporate customers ahead of the competition in B2B, B2C and D2C.

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Advance to the next level of seamless customer experience

Digital Commerce

Transform end customers into fans

We create omnichannel customer experiences that dictate the market: with our software products that are perfectly attuned to each other, we develop tailored digital commerce solutions for an extraordinary customer experience.

Customer Service

Responses with wow factor – seamlessly across all channels

Omnichannel at its best: our contact centre software connects market leaders with their customers around the world 24/7, and has been doing so for over 20 years.

"As we had been working with novomind for a long time, our requirements were understood and implemented very quickly. The project team was running smoothly virtually from the start and additional functionalities were realized flexibly in the course of the project."

Christian Haltermann

Head of Digital Services, HolzLand

"In novomind iAGENT we’ve found the ideal software basis for our innovative video identification procedure ‘POSTIDENT by video chat’, which is greatly appreciated by our customers. The CCV IT Innovation Award we won together with novomind speaks for itself."

Steven Engelhard

Deutsche Post AG

„We like the fact that novomind thinks outside the box to come up with individual solutions for specific problems."

Robert Tigges

Central Complaints Coordinator, DEW21

These customers have put their trust in us

FRICKE

FALKE

DEW21

HolzLand

Betzold

Further case studies

FRICKE

FALKE

DEW21

HolzLand

Betzold

Further case studies

novomind Connected iProducts

More than the sum of its parts. Each of our novomind software products supports best-in-class digital commerce and customer service, but the interaction between several novomind Connected iProducts creates valuable additional benefits: more efficiency, a faster time to market, higher conversion rate and a flawless customer experience.

The main driver of lasting success

The modular digital commerce PIM system for enterprises stocking millions of items.

The innovative, modular real-time shop system

For growth-oriented B2C and B2B companies in omnichannel commerce.

Maximum reach, guaranteed

The marketplace middleware for highly-automated connection to all relevant marketplace platforms.

Available 24/7, 365 days a year

Omnichannel contact center software that wows both agents and customers.

We are novomind

About us

Owner-managed and in business for over 20 years. We develop software exactly the way your business needs it.

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Jobs at novomind

Would you like to become part of novomind’s constantly growing team and make a career in digital commerce or customer service?

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News

Find out the most important news about digital commerce and customer service here.

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Jobs at novomind

Would you like to become part of novomind’s constantly growing team and make a career in digital commerce or customer service?

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About us

Owner-managed and in business for over 20 years. We develop software exactly the way your business needs it.

Find out more

News

Find out the most important news about digital commerce and customer service here.

Find out more

Let’s get in touch

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We look forward to your WhatsApp message!

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We look forward to your call!

Just pick up the phone!

Want to speak directly to our experts? Here you’ll find the right contact person to answer your query. The novomind team looks forward to hearing from you!