AI, Customer Service
How AI Agents in Banking Are Transforming Customer Service
Banks are facing increasing pressure on customer service operations. Discover how AI agents automate customer enquiries and relieve pressure on service teams.
Digital Commerce
What makes a shop system good?
Open source, closed source, SaaS or Headless? What are the differences between shop systems and what do they need to be able to do?
Customer Service
How companies can benefit from contact center software
Would you like to manage your customer communications efficiently across different channels? Learn how you can successfully tackle every customer interaction, with contact center software as the central platform.
Digital Commerce
Gaining an edge by using data – the customer data platform as a key factor to success
Off-the-shelf experiences are no longer enough to score points in digital commerce and customer service. How you can use centralised data management to excite your customers.
Digital Commerce
Live shopping: from static online shops to interactive sales shows
What do OTTO, IKEA, Thalia, Grube, and Douglas have in common? They offer live shopping, thus bringing a megatrend from China to Germany.
Digital Commerce
How do PIM systems help in day-to-day e-commerce?
PIM systems help to centrally organise and maintain product information. Explore the advantages of PIM here!
Customer Service
More than channels: omnichannel solutions transform customer service
Omnichannel platforms are a top priority for businesses. Our blog reveals how such platforms are helping companies meet customer service challenges.
Digital Commerce
Composable Commerce: Hype, Saviour or Wrong Path?
Composable commerce is considered the future of digital commerce. Here you can find out what lies behind this approach and where it meets its limits.
Digital Commerce
The Digital Product Passport for a transparent product
The Digital Product Passport is on the way. Although some details have yet to be finalised, online retailers need to start thinking about it now.
AI, Customer Service
Speaks for itself: Conversational AI revolutionising customer service
Conversational AI has the potential to take customer service to the next level. Voicebots are already handling phone calls autonomously and emphatically.
