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AI, Customer Service

AI Agents in tourism: when customer service needs to take off too

Record travel figures are coinciding with staff shortages, rising service expectations and unpredictable spikes in customer enquiries. AI Agents can help tourism companies manage these competing demands. They automate recurring requests, access relevant data and free up time for personalised advice.
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The future of digital commerce and customer service

The novomind blog takes a look at the exciting world of digital commerce and customer service. Our experts discuss the challenges and opportunities facing this field and which trends and developments will shape the future of digital commerce and customer service. Whether you are an online retailer, an entrepreneur or simply interested in the latest developments in this field, our blog will provide you with valuable insights and learnings.

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AI, Customer Service
AI in contact centers: Seven automated processes that take the strain off your customer service team and enhance customer satisfaction

AI in contact centers: Seven automated processes that take the strain off your customer service team and enhance customer satisfaction

Read our blog post to find out which modern contact center processes can be automated by chatbots, voicebots and mailbots to reduce your customer service workload.

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AI, Digital Commerce
AI-based approval of customer reviews – a balancing act between efficiency and quality

AI-based approval of customer reviews – a balancing act between efficiency and quality

Companies handle the approval of customer reviews for online shops and the like in very different ways. Here, we explore how AI-supported approval processes can reduce your workload.

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AI, Customer Service
AI in customer service: opportunities, challenges, and best practices

AI in customer service: opportunities, challenges, and best practices

Find out how AI is transforming customer service: from automation to personalisation. Discover the benefits, potential challenges, and effective deployment strategies.

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Digital Commerce
Product content automation – the efficiency boost for your product data

Product content automation – the efficiency boost for your product data

From data onboarding to product description generation, AI can make the job of product data managers much easier. Find out how here.

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Customer Service
Insurance & AI: 5 x more success through smart automation

Insurance & AI: 5 x more success through smart automation

24/7 availability, a shortage of skilled labour, cost constraints – the customer service departments of many insurance companies are working at their limits. The solution: AI automation.

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AI, Customer Service
Much more than chatbots: the far-reaching benefits of conversational AI

Much more than chatbots: the far-reaching benefits of conversational AI

24/7 customer service is no longer a problem thanks to conversational AI. Find out all the areas of application as well as the advantages and disadvantages of this technology here.

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Digital Commerce
What makes a shop system good?

What makes a shop system good?

Open source, closed source, SaaS or Headless? What are the differences between shop systems and what do they need to be able to do?

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Customer Service
How companies can benefit from contact center software

How companies can benefit from contact center software

Would you like to manage your customer communications efficiently across different channels? Learn how you can successfully tackle every customer interaction, with contact center software as the central platform.

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Digital Commerce
Gaining an edge by using data – the customer data platform as a key factor to success

Gaining an edge by using data – the customer data platform as a key factor to success

Off-the-shelf experiences are no longer enough to score points in digital commerce and customer service. How you can use centralised data management to excite your customers.

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