About novomind MEA

Every market has its own needs in terms of customer service. With our location in the Middle East and Africa (MEA), we serve these special needs in customer service. We specialise in chatbots and the digitalisation of public administration.

Customer service on the rise

We know our way around

Digital and automated customer service is in high demand in the Middle East and Africa (MEA). We provide the tools and services required – and we do it all onsite. As a sales company for novomind AG based in Dubai and Cairo, we have been serving customers in the southern and eastern Mediterranean region since 2018 – and above all, scoring points with tailor-made offers and maximum customer proximity.

Our in-house developers, solution experts, support and digitalisation consultants speak several languages and communicate with our customers as equals. They know the special features of the different MEA markets, as well as the legal and special requirements of public clients and institutions. Such expertise enables us to tailor our solutions specifically to the requirements of companies and organisations in the Middle East and Africa. Together with our customers, we develop perfect software solutions.

Our development has shown that this is the correct approach: in recent years, we have continued to grow, and now serve more than 30 clients in the region. In addition to our advisory and implementation expertise, our outstanding customer service portfolio is particularly convincing. In fact, customer service via email, chat and chatbot, WhatsApp and other digital touchpoints, are much more prevalent in the MEA region than in Europe.

Strategic partnership with Amazon Web Services

novomind MEA has achieved AWS certification for novomind iAGENT platform as a qualified AWS solution.

  • This ensures top-notch performance, scalability, and security for your customer engagement and contact center operations.
  • As an AWS Partner, novomind MEA is now equipped to harness the power of cloud technology and deliver even more innovative solutions to meet your business needs.
  • Amazon Web Services is a global leader in cloud computing, offering a wide range of services that empower businesses to innovate and scale rapidly.
  • By partnering with AWS, we can offer you the best cloud solutions the industry has to offer.

Strong partners

Strong alone, unbeatable together

Our partnerships for your success​

Reap the benefits from the strengths and expertise of our extensive, international partner network. Get to know our partners!

Header Partner mobile
Founded in Hamburg, at home across the world

novomind international

From Egypt to South Africa, from Singapore to the United Arab Emirates – our experienced teams work worldwide on software solutions that perfectly match our customers’ needs. The work we do in the field of messaging goes through the novomind AG subsidiary novomind messaging GmbH in Hamburg.
World Map with international novomind locations
novomind AG logo
novomind APAC logo white
novomind MEA
novomind Egypt
novomind building in Dubai

Our location

novomind MEA FZCO
Dubai Silicon Oasis,
DSO HQ Building, office A106-2&3&4,
PO Box 342073 Dubai,
United Arab Emirates

 

Still have questions?

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Want to speak directly to our experts? Here you’ll find the right contact person to answer your query. The novomind team looks forward to hearing from you!

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WhatsApp

We look forward to your WhatsApp message!

WhatsApp
Contact us via WhatsApp – simply scan the QR code with your mobile, or open WhatsApp.
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Telephone

We look forward to your call!

Just pick up the phone!
Want to speak directly to our experts? Here you’ll find the right contact person to answer your query. The novomind team looks forward to hearing from you!

Back

Message

We look forward to your email!

We look forward to your email!
WhatsApp

We look forward to your WhatsApp message!

WhatsApp
Contact us via WhatsApp – simply scan the QR code with your mobile, or open WhatsApp.
QR code
Telephone

We look forward to your call!

Just pick up the phone!
Want to speak directly to our experts? Here you’ll find the right contact person to answer your query. The novomind team looks forward to hearing from you!

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Message

We look forward to your email!

We look forward to your email!
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WhatsApp

We look forward to your WhatsApp message!

WhatsApp
Contact us via WhatsApp – simply scan the QR code with your mobile, or open WhatsApp.
QR Code WhatsApp
Telephone

We look forward to your call!

Just pick up the phone!
Want to speak directly to our experts? Here you’ll find the right contact person to answer your query. The novomind team looks forward to hearing from you!

Back

Message

We look forward to your email!

We look forward to your email!
*Required
WhatsApp

We look forward to your WhatsApp message!

WhatsApp
Contact us via WhatsApp – simply scan the QR code with your mobile, or open WhatsApp.
QR Code WhatsApp
Telephone

We look forward to your call!

Just pick up the phone!
Want to speak directly to our experts? Here you’ll find the right contact person to answer your query. The novomind team looks forward to hearing from you!

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