Every market has its own needs in terms of customer service. With our location in the Middle East and Africa (MEA), we serve these special needs in customer service. We specialise in chatbots and the digitalisation of public administration.
Customer service on the rise
We know our way around
Digital and automated customer service is in high demand in the Middle East and Africa (MEA). We provide the tools and services required – and we do it all onsite. As a sales company for novomind AG based in Dubai and Cairo, we have been serving customers in the southern and eastern Mediterranean region since 2018 – and above all, scoring points with tailor-made offers and maximum customer proximity.
Our in-house developers, solution experts, support and digitalisation consultants speak several languages and communicate with our customers as equals. They know the special features of the different MEA markets, as well as the legal and special requirements of public clients and institutions. Such expertise enables us to tailor our solutions specifically to the requirements of companies and organisations in the Middle East and Africa. Together with our customers, we develop perfect software solutions.
Our development has shown that this is the correct approach: in recent years, we have continued to grow, and now serve more than 30 clients in the region. In addition to our advisory and implementation expertise, our outstanding customer service portfolio is particularly convincing. In fact, customer service via email, chat and chatbot, WhatsApp and other digital touchpoints, are much more prevalent in the MEA region than in Europe.
Strategic partnership with Amazon Web Services
novomind MEA has achieved AWS certification for novomind iAGENT platform as a qualified AWS solution.
Available 24/7, 365 days a year
Omnichannel contact center software that wows both agents and customers.
novomind MEA has officially been awarded the Dubai AI Seal Enterprise by the Dubai Centre for Artificial Intelligence (DCAI), part of the Dubai Future Foundation.
Strong alone, unbeatable together
Reap the benefits from the strengths and expertise of our extensive, international partner network. Get to know our partners!
novomind MEA FZCO
Dubai Silicon Oasis,
DSO HQ Building, office A106-2&3&4,
PO Box 342073 Dubai,
United Arab Emirates
Let’s get in touch
Let’s get in touch
Let’s get in touch
Let’s get in touch
Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice.
Let’s get in touch
Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice.
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