AI & data: a winning team

Artificial intelligence only reaches its full potential when it has access to the right data. Data gives AI the power to make intelligent decisions, work efficiently and personalise customer experiences.

How data learns to think

Greater efficiency, less effort, better customer experiences

Businesses hold countless pieces of valuable information: customer data from CRM systems, order histories from online shops, product information, customer service enquiries and feedback from e-mails and social media. On top of this, external data sources such as market insights or weather data provide valuable context. The combination of all these sources is what makes AI truly intelligent.

The intelligent integration of data and AI creates automated processes that save time, reduce costs and simultaneously enhance customer satisfaction. Businesses are able to gain valuable insights, take proactive steps and elevate their service to a new level.

Example: fully automated cancellation

Gathering information: All relevant data needed for the cancellation is collected, such as the customer number and the time of purchase or booking.
Data checks: AI-powered processes cross-check information with the backend, terms and conditions, and reasons for the cancellation. This automatically checks whether the cancellation is allowed.
Automated decision-making: If the case is clear-cut, the cancellation is processed fully automatically – quickly, error-free and with no need for manual intervention.

Data in action

From data collection to automation

We bring together what belongs together: data from different sources and systems with intelligent, AI-based processes.

A centrally bundled database transforms complexity into clarity. It enables you to recognise patterns, make decisions in real time and automate processes – always close to the customer, always one step ahead. Whether it’s personalised customer communication, dynamic pricing or proactive customer service – it is data that enables AI to take meaningful action.

Unlock more power for your business with AI & data

novomind AI Platform

Artificial intelligence - bringing you closer to your customers

The novomind AI platform automates customer interactions and business processes with intelligence to deliver seamless, personalised experiences that give you more time to focus on what really matters.

Customer Data Platform

Turning data into real customer experiences

Our customer data platform consolidates all relevant information, transforming customer data into valuable insights for greater success.

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By clicking the "Send" button, you are sending your request to one of our companies outside the European Union. In accordance with Article 49 (1) of the GDPR, we inform you that data controllers outside the EU may process your data. In this case, it is possible that the transmitted data will also be processed by local authorities. Further details can be found in our data protection information.

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