The new novomind AI platform allows you to create seamless, personalised and inspiring customer experiences every time. Use AI to automate customer interactions and business processes. This makes routine tasks easier – for you and for your customers.
All the AI agents, services, and models you need – together on one platform. For efficient processes in customer service and digital commerce.
With the no-code Agent Builder, you can create custom AI agents without any programming knowledge – just drag and drop. Design, test, maintain... It's all in your hands.
Model operations and data storage are fully GDPR-compliant in our German data centre – ISO/IEC 27001 certified for maximum security.
Whether it's for daily business or seasonal peaks, the platform grows with you. Guaranteed high performance and uninterrupted uptime.
Thanks to open APIs, the novomind AI Platform integrates smoothly into existing IT landscapes – e. g. PIM systems, e-commerce platforms, or contact centres.
Enables cross-channel support for customers and teams, featuring multilingual communication and multi-intent detection to automate complex request handling – from chat to email.
Software, project expertise, service and 24/7 support from a single provider.
novomind AI Platform
The result? Customer service chats become more personal and empathetic while freeing agents from time-consuming routine tasks. Online shopping experiences feel natural, seamless and intuitive. In turn, companies gain freedom and energy for what really matters: strengthening relationships, building customer loyalty, and creating sustainable growth.
Automating routine tasks reduces manual effort and improves cost efficiency, giving employees more time for value-adding activities. Increased productivity delivers a clearly measurable ROI.
As much automation as possible, as much control as necessary: together, we will find the right combination, determine the appropriate data sources, and train AI models precisely to your business.
Configure your own AI agents with our no-code Agent Builder and integrate them seamlessly and flexibly into your system landscape. Or use our ready-made AI scenarios out of the box and benefit from our extensive automation experience.
Our AI solutions streamline collaboration between humans and machines, with a seamless handover from chatbot to a human employee, for example. This creates a service that feels personal and warm, even when delivered through automated channels.
Customer Service Automation Handbook – Request your Automation Guide now
We provide you with software, project expertise and service from a single source. Need a PIM system for your product data, 24/7 support for your customer service, or want to offer your range on marketplaces? No problem!
Upon request, we host data and models in our own GDPR-compliant, fully certified data centre in Germany. It's this very expertise in software operations that has earned the trust of our customers for over 25 years.
Our software solutions adapt to your business, not the other way around. After all, AI isn't a one-size-fits-all solution. Let's work together to find the perfect AI support for your business.
In an introductory meeting, we’ll openly discuss your goals, IT landscape and the AI use cases that best suit your needs. We will do this openly, honestly and on equal terms with you.
Our experts analyse your needs and recommend the solutions that best fit your setup, all in a manner that is transparent and easy to understand.
You’ll receive a tailor-made solution outline along with a live demo, so you can see exactly how AI can be applied to your business. Practical and easy to understand.
You’ll receive a binding offer based on the agreed solution. Once you’re ready, our experienced team will put a clear structure in place to help you get things started.
Even after the initial go live, we’ll be with you every step of the way, with 24/7 support, strategic advice and everything else you’ll need to get the most out of the novomind AI platform that’s been tailored to your business needs.
Let’s get in touch
Let’s get in touch
Let’s get in touch
Let’s get in touch
Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice.
Let’s get in touch
Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice.
How can we help?
Subscribe to our newsletter
