Contact Center as a Service (CCaaS) describes the use of a comprehensive cloud-based contact center solution. This improves the customer experience and is becoming increasingly popular with medium-sized companies and enterprises.
What is Contact Center as a Service?
Contact centers which use omnichannel communication are gradually replacing the more traditional ones. Contact center software solutions are therefore gaining in importance when it comes to offering a holistic customer journey. The global market for contact center software is expected to grow to 72 billion US dollars by 2027.
CCaaS optimises customer and user experience by integrating all the relevant channels into one solution, as well as by displaying all interactions between end customers and employees.
Available 24/7, 365 days a year: contact center software that exceeds your company’s expectations and wows your customers.
With novomind iAGENT, we have been offering an “as-a-service” solution for many years now, and in doing so, support the customer service departments of over 150 companies across all relevant digital channels. In combination with integrated telephone services, we make omnichannel communication possible.
Available 24/7, 365 days a year
Omnichannel contact center software that wows both agents and customers.
Reaching customers where they like to be
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Singapore:
Hong Kong:
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We look forward to your email!
We look forward to your WhatsApp message!
We look forward to your call!
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We look forward to your email!
We look forward to your WhatsApp message!
We look forward to your call!
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We look forward to your email!
We look forward to your WhatsApp message!
We look forward to your call!
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