The classic: automated ticket processing
Manually categorising, distributing and answering 20,000 tickets a month – without priority and according to the ‘first-in-first-out’ principle. This is what customer service used to look like at OCC Assekuradeur GmbH. Today, specialist insurer for collector‘s vehicles has not only automated ticket processing, but also has all the relevant details at its fingertips.
“We quickly noticed that novomind iAGENT had what it takes to significantly improve the efficiency and transparency of our customer service work.”
Sergej Nazarjan, Head of Quality Operations & VIP, OCC
