AI
Agentic AI: Great hype, low success rate?
Experts warn that the hype surrounding Agentic AI is about to give way to a harsh reality and that many projects are doomed to fail. What can be done about it.
AI
Agentic AI: Great hype, low success rate?
Experts warn that the hype surrounding Agentic AI is about to give way to a harsh reality and that many projects are doomed to fail. What can be done about it.
AI, Customer Service
How municipal utilities are releasing more energy in customer service with AI
Loyal customers are the lifeblood of energy suppliers, but are hard to win over given their propensity to switch suppliers. AI helps with that.
Digital Commerce
Digital commerce in B2C and B2B: 3 key differences
What works in B2C commerce is by no means a recipe for success in B2B. Three reasons why digital commerce follows different rules in the business environment.
AI, Digital Commerce
Agentic Commerce: Where vision meets reality
Agentic Commerce holds great promise, but is yet to deliver on all fronts. Learn more about what matters most right now and how to approach it strategically.
Digital Commerce
How digital sales platforms are revolutionising B2B procurement
Existing B2B commerce solutions often fall short of meeting customers’ high expectations. On the other hand, integrated digital sales platforms do rise to the challenge.
Customer Service
Chatbots in customer service: an enhanced customer experience while freeing up time for your team
Modern chatbots assist customers with their questions, improve the customer experience and relieve the service team of repetitive enquiries.
Digital Commerce
Unified commerce – the best omnichannel strategy?
What is the unified commerce concept, what advantages does it offer, and why is it better than an omnichannel approach?
AI, Digital Commerce
Virtual shopping assistants: Better advice with AI
Chatbots and virtual shopping assistants are transforming the way customers are supported in e-commerce. Learn how to support B2C and B2B customers more effectively.
AI, Customer Service
Self-service in customer communications: empowering customers to help themselves
Discover how self-service improves customer interactions: for faster solutions, happier customers, and noticeable relief in daily service operations.
