AI
Small Language Models: Small Models, Big Impact
Small Language Models are fast, efficient and specialised. Here’s how to use them effectively for AI agents and workflows.
AI
Small Language Models: Small Models, Big Impact
Small Language Models are fast, efficient and specialised. Here’s how to use them effectively for AI agents and workflows.
AI, Digital Commerce
The Universal Commerce Protocol: How AI commerce is changing retail
With the Universal Commerce Protocol, Google is driving the shift of the purchasing process towards AI-based interfaces. This raises a key question for retailers: what role will they play if platforms control the moment of purchase?
AI, Digital Commerce
The renaissance of PIM in the AI era
With the use of LLMs, structured and consistent product data is becoming a prerequisite, not an option. Yet this is precisely where many companies reach their limits.
AI, Customer Service
Voice agents in customer service: rethinking efficiency
In modern customer service operations, voice agents automate enquiries, reduce costs and boost customer satisfaction.
Digital Commerce
6 signs that you need to upgrade your shop system
Many shop systems are struggling to keep up with the rapidly evolving market. Learn how to recognise when it is time for a change and why it makes sense to do so sooner than you might think.
AI
Agentic AI: Great hype, low success rate?
Experts warn that the hype surrounding Agentic AI is about to give way to a harsh reality and that many projects are doomed to fail. What can be done about it.
AI, Customer Service
How municipal utilities are releasing more energy in customer service with AI
Loyal customers are the lifeblood of energy suppliers, but are hard to win over given their propensity to switch suppliers. AI helps with that.
Digital Commerce
Digital commerce in B2C and B2B: 3 key differences
What works in B2C commerce is by no means a recipe for success in B2B. Three reasons why digital commerce follows different rules in the business environment.
AI, Digital Commerce
Agentic Commerce: Where vision meets reality
Agentic Commerce holds great promise, but is yet to deliver on all fronts. Learn more about what matters most right now and how to approach it strategically.
