Contact us!
AI, Customer Service

AI Agents in tourism: when customer service needs to take off too

Record travel figures are coinciding with staff shortages, rising service expectations and unpredictable spikes in customer enquiries. AI Agents can help tourism companies manage these competing demands. They automate recurring requests, access relevant data and free up time for personalised advice.
Read more

Our Blog

The future of digital commerce and customer service

The novomind blog takes a look at the exciting world of digital commerce and customer service. Our experts discuss the challenges and opportunities facing this field and which trends and developments will shape the future of digital commerce and customer service. Whether you are an online retailer, an entrepreneur or simply interested in the latest developments in this field, our blog will provide you with valuable insights and learnings.

Filter by topic

Filter by category 02

AI, Customer Service
AI Agents in tourism: when customer service needs to take off too

AI Agents in tourism: when customer service needs to take off too

Record travel figures are coinciding with staff shortages, rising service expectations and unpredictable spikes in customer enquiries. AI Agents can help tourism companies manage these competing demands. They automate recurring requests, access relevant data and free up time for personalised advice.

Read more

Digital Commerce
Distributed Commerce: How answering engines are changing product research

Distributed Commerce: How answering engines are changing product research

Answering engines are changing product search by understanding specific needs, comparing products and making recommendations. Discover what this means for the rules of distributed commerce and why product data plays a central role.

Read more

AI
The evolution of automation: from fixed rules to agentic AI

The evolution of automation: from fixed rules to agentic AI

Automation has evolved from simple, rule-based workflows to intelligent, autonomous systems. Find out how artificial intelligence, AI agents and agentic AI help businesses streamline processes, make informed decisions and, in doing so, implement seamless end-to-end workflows in customer service and digital commerce.

Read more

Digital Commerce
Replacing or optimising your commerce platform: making the right decision

Replacing or optimising your commerce platform: making the right decision

Optimise or restart? A thorough analysis reveals when it is worth developing your existing e-commerce platform further and when switching is the better decision in the long term.

Read more

AI, Digital Commerce
Digital Shelf Analytics: From the digital shelf to Agentic PIM

Digital Shelf Analytics: From the digital shelf to Agentic PIM

Product data doesn’t stop at the PIM. Find out how Digital Shelf Analytics creates transparency and why this is the next step towards Agentic PIM.

Read more

Digital Commerce
General Product Safety Regulation (GPSR) made easy!

General Product Safety Regulation (GPSR) made easy!

The new EU General Product Safety Regulation (GPSR) of 2024 imposes extensive obligations on retailers, manufacturers and importers. Find out more here.

Read more

Digital Commerce
The Digital Product Passport (DPP): What to know in 2026

The Digital Product Passport (DPP): What to know in 2026

The Digital Product Passport is becoming a reality. Why businesses should prepare their product data and processes now.

Read more

AI, Customer Service
How AI agents in banking are transforming customer service

How AI agents in banking are transforming customer service

Banks are facing increasing pressure on customer service operations. Discover how AI agents automate customer enquiries and relieve pressure on service teams.

Read more

AI
Small Language Models: small models, big impact

Small Language Models: small models, big impact

Small Language Models are fast, efficient and specialised. Here’s how to use them effectively for AI agents and workflows.

Read more

Alles mit einem Klick!

Wir haben dir eine Auswahl an Dokumenten, wie unserem Company Flyer und novomind Logos zum Herunterladen zusammengestellt.

Zum Download

Let’s get in touch

Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice.
Chat with us
Call us +49 (0) 40 80 80 71 0
Call us
+49 (0) 40 80 80 71 0
Email us info@novomind.com
Email us
info@novomind.com
Join us jobs@novomind.com
Join us
jobs@novomind.com

We look forward to receiving your email

Chat with us
Call us +49 (0) 40 80 80 71 0
Call us
+49 (0) 40 80 80 71 0
Email us info@novomind.com
Email us
info@novomind.com
Join us jobs@novomind.com
Join us
jobs@novomind.com

Let’s get in touch

Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice.
Chat with us
Call us +49 (0) 40 80 80 71 0
Call us
+49 (0) 40 80 80 71 0
Email us info@novomind.com
Email us
info@novomind.com

We look forward to receiving your email

Chat with us
Call us +49 (0) 40 80 80 71 0
Call us
+49 (0) 40 80 80 71 0
Email us info@novomind.com
Email us
info@novomind.com

Let’s get in touch

Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice.
Chat with us
Call us +65 8025 8458 (Singapore)
Call us
+65 8025 8458 (Singapore)
Call us +852 9867 1658 (Hong Kong)
Call us
+852 9867 1658 (Hong Kong)
Email us info.apac@novomind.com
Email us
info.apac@novomind.com

We look forward to receiving your email

Chat with us
Call us +65 8025 8458(Singapore)
Call us
+65 8025 8458
(Singapore)
Call us +852 9867 1658 (Hong Kong)
Call us
+852 9867 1658
(Hong Kong)
Email us info.apac@novomind.com
Email us
info.apac@novomind.com

Let’s get in touch

Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice.

Chat with us
Call us +65 8025 8458 (Singapore)
Call us
+65 8025 8458 (Singapore)
Call us +852 9867 1658 (Hong Kong)
Call us
+852 9867 1658 (Hong Kong)
Email us info@novomind.com
Email us
info@novomind.com

We look forward to receiving your email

Chat with us
Call us +65 8025 8458(Singapore)
Call us
+65 8025 8458
(Singapore)
Call us +852 9867 1658 (Hong Kong)
Call us
+852 9867 1658
(Hong Kong)
Email us info.apac@novomind.com
Email us
info.apac@novomind.com

Let’s get in touch

Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice.

Chat with us
Call us +971 (0) 4 371 2597
Call us
+971 (0) 4 371 2597
Email us info@novomind-mea.com
Email us
info@novomind-mea.com

We look forward to receiving your email

Chat with us
Call us +971 (0) 4 371 2597
Call us
+971 (0) 4 371 2597
Email us info@novomind-mea.com
Email us
info@novomind-mea.com

novomind News

Become part of the novomind community and receive regular updates on all the important news from the world of novomind: blog posts, press releases, events, products, and more.

Analyst firm names novomind among notable PIM-vendors

Experience a new dimension of automation with the novomind AI Platform

Now available: Personalised advice for your online shop with the Shopping Assistant

Discover our case studies & whitepapers

Download case studies & whitepaper

How can we help?

Subscribe to our newsletter

Subscribe to our newsletter