Blog

Gaining an edge by using data – the customer data platform as a key factor to success

Off-the-shelf experiences are no longer enough to score points in digital commerce and customer service. How you can use centralized data management to excite your customers.

Our Blog

The future of digital commerce and customer service

The novomind blog takes a look at the exciting world of digital commerce and customer service. Our experts discuss the challenges and opportunities facing this field and which trends and developments will shape the future of digital commerce and customer service. Whether you are an online retailer, an entrepreneur or simply interested in the latest developments in this field, our blog will provide you with valuable insights and learnings.

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Blog

Gaining an edge by using data – the customer data platform as a key factor to success

Off-the-shelf experiences are no longer enough to score points in digital commerce and customer service. How you can use centralized data management to excite your customers.
Blog

Live shopping: from static online shops to interactive sales shows

What do OTTO, IKEA, Thalia, Grube, and Douglas have in common? They offer live shopping, thus bringing a megatrend from China to Germany.
Blog

How do PIM systems help in day-to-day e-commerce?

PIM systems help to centrally organise and maintain product information. Explore the advantages of PIM here!
Blog

More than channels: omnichannel solutions transform customer service

Omnichannel platforms are a top priority for businesses. Our blog reveals how such platforms are helping companies meet customer service challenges.
Blog

Composable Commerce: Hype, Saviour or Wrong Path?

Composable commerce is considered the future of digital commerce. Here you can find out what lies behind this approach and where it meets its limits.
Blog

The Digital Product Passport for a transparent product

The Digital Product Passport is on the way. Although some details have yet to be finalised, online retailers need to start thinking about it now.
Blog

Speaks for itself: Conversational AI revolutionising customer service

Conversational AI has the potential to take customer service to the next level. Voicebots are already handling phone calls autonomously and emphatically.
Blog

Making it simple: How composable commerce can become a key to success

Composable commerce is considered the preferred approach in retail, but it is not always an easy solution. How novomind Connected iProducts help to reduce the complexity.
Blog

Delegation, not discussion: Self-service product data onboarding

Product data onboarding is one of the biggest challenges facing digital commerce. novomind iPIM Supply takes the pressure off product managers.

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