Blog

The Digital Product Passport for a transparent product

The Digital Product Passport is on the way. Although some details have yet to be finalised, online retailers need to start thinking about it now.

Our Blog

The future of digital commerce and customer service

The novomind blog takes a look at the exciting world of digital commerce and customer service. Our experts discuss the challenges and opportunities facing this field and which trends and developments will shape the future of digital commerce and customer service. Whether you are an online retailer, an entrepreneur or simply interested in the latest developments in this field, our blog will provide you with valuable insights and learnings.

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Blog

The Digital Product Passport for a transparent product

The Digital Product Passport is on the way. Although some details have yet to be finalised, online retailers need to start thinking about it now.
Blog

Speaks for itself: Conversational AI revolutionising customer service

Conversational AI has the potential to take customer service to the next level. Voicebots are already handling phone calls autonomously and emphatically.
Blog

Making it simple: How composable commerce can become a key to success

Composable commerce is considered the preferred approach in retail, but it is not always an easy solution. How novomind Connected iProducts help to reduce the complexity.
Blog

Delegation, not discussion: Self-service product data onboarding

Product data onboarding is one of the biggest challenges facing digital commerce. novomind iPIM Supply takes the pressure off product managers.
Blog

More than channels: omnichannel solutions transform customer service

Omnichannel platforms are a top priority for businesses. Our blog reveals how such platforms are helping companies meet customer service challenges.
Blog

Five reasons why it pays to invest in novomind iAGENT

Outstanding customer service is a sure route to success – so it is critical to take advantage of omnichannel solutions, which rapidly pay dividends.
Blog

A formula for success for your marketplace business: lower costs and a higher profit

Fixed price or sales commission? Find out here which billing model is most profitable for marketplace middleware with a high level of sales.
Blog

How energy suppliers win over customers with first-class service

The customer experience is rapidly gaining importance in the energy industry. Find out here how leading energy supply companies are taking service to the next level.
Blog

ChatGPT in e-commerce and customer service: mandatory or optional?

The AI voice assistant ChatGPT is currently the talk of the town. Find out how the chatbot can be used in e-commerce and customer service here.

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