Virtual shopping assistants access relevant information from knowledge bases, product data, customer profiles, chat histories, and PIM/CDP systems to provide personalised advice at any time.
With the no-code agent builder, you can create your own Shopping Assistant without any programming skills using intuitive drag-and-drop functionality. Model, test, and manage everything yourself.
If more in-depth consultation is required, conversations can be seamlessly handed over to a service agent including all previously collected information.
Combined with our self-service agent, the solution enables not only product advice but also services such as address changes, delivery status enquiries, return requests, or cancellations.
All models are operated and data is stored in full compliance with GDPR in our German data centre, certified according to ISO/IEC 27001 for maximum security.
You receive software, project expertise, service, and 24/7 support from one provider – made and based in Germany.
Shopping Assistant
In digital commerce, shopping assistants enable scalable, real-time consulting. This increases conversion rates and improves customer satisfaction in both B2C and B2B.
Many online shops face similar challenges:
Virtual shopping assistants address these issues by providing consistent, automated consultation.
More trust and a premium shopping experience based on personalised product recommendations
24/7 real-time consulting while reducing the workload of service and sales teams
Added value for existing wholesale partners through integration into the store and dealer advisor
Improved conversion rates through comprehensive optimisation of the customer journey
Perfect integration of digital commerce and physical retail for a consistent brand experience
Targeted cross-selling and up-selling to increase basket size and drive sustainable revenue growth
Reduced drop-offs in the purchase process through an efficient, user-centred shopping experience
Fast and efficient product discovery through tailored recommendations
Lower return rates thanks to clear, transparent, and high-quality consultation
The virtual shopping assistant can be used across a wide range of scenarios, from product search and support throughout the purchasing process (guided selling) to personalised advice and customer service. Here are some typical use cases:
As an outfit advisor, the Shopping Assistant supports customers in putting together suitable clothing combinations. It considers factors such as style, occasion, weather and personal preferences. Individual items are often combined into complete looks and suggested for direct purchase. The aim is to provide inspiration, simplify purchasing decisions and increase basket value.
As a digital service advisor, the Shopping Assistant answers enquiries, provides support and guides users directly to the right solution. It also handles self-service tasks in customer service, such as resetting passwords, updating personal data, retrieving account information or registering returns. The goal is to make customer service more efficient while improving customer satisfaction.
Whether you’re just starting out or already have specific requirements in mind, we meet you where you are and guide you along the fastest path to your individual shopping assistant.
In an introductory meeting, we’ll openly discuss your goals, IT landscape and the AI use cases that best suit your needs. We will do this openly, honestly and on equal terms with you.
Our experts analyse your needs and recommend the solutions that best fit your setup, all in a manner that is transparent and easy to understand.
You’ll receive a tailor-made solution outline along with a live demo, so you can see exactly how AI can be applied to your business. Practical and easy to understand.
You’ll receive a binding offer based on the agreed solution. Once you’re ready, our experienced team will put a clear structure in place to help you get things started.
Even after the initial go live, we’ll be with you every step of the way, with 24/7 support, strategic advice and everything else you’ll need to get the most out of the novomind Shopping Assistant that’s been tailored to your business needs.
AI that brings you closer
With the novomind AI Platform, you create customer experiences that truly inspire – personal, efficient and flexible.
The innovative, modular real-time shop system
These systems use APIs to access and intelligently connect various data sources:
This creates a solid foundation for every recommendation.
They guide customers along the entire customer journey:
Let’s get in touch
Let’s get in touch
Let’s get in touch
Let’s get in touch
Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice.
Let’s get in touch
Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice.
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