Time for CHANGE

The annual event of novomind AG

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novoinsight 2023

8th November 2023

We are delighted to be able to invite you to novoinsight again this year on 8th November 2023.

In keeping with this year’s motto “Time for CHANGE”, you can look forward to new ideas and impulses, discussions and interesting presentations from novomind experts, customers, partners and external speakers from the fields of digital commerce and customer service. You can also look forward to a great after-show party at the GAGA Club Hamburg.

We will publish more information about the agenda in the coming weeks.

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EXCITING INSIGHTS

Agenda

Look forward to the next novoinsight with an exciting agenda with many insights around the topics of digital commerce and customer service.

Introduction

Morning

09:30 – 10:30
Get-together – TIME TO RE:CONNECT
10:30 – 10:45
Welcome – Stefan Grieben, novomind AG
10:45 – 11:00
News & updates from novomind customer service – Thomas Köhler, novomind AG
11:00 – 11:15
News & updates from novomind digital commerce – Stan Carstensen/ Markus Rohmeyer, novomind AG
11:15 – 12:15
Emil’s World – How does innovation change our society? – Ranga Yogeshwar
12:15 – 12:30
AI:INNOVATION – About artificial intelligence, innovation processes and everything in between – Tobias Meyn/ Luca Knobloch, novomind AG
12:30 – 14:00
Lunch break – TIME TO RE:CONNECT

Topic tracks

Afternoon

Track Digital Commerce

14:00 – 14:45
Highlights & trends in novomind Digital Commerce iProducts – Tanja Hanna/ Markus Schmid/ Helge Durst/ Lev Gehlmann/ Nils Krause/ Matthias Bös, novomind AG
14:45 – 15:15
Well equipped – how BERGZEIT benefits from a new e-commerce platform – Markus Zabel, BERGZEIT GmbH / Oliver Goerke, piazza blu² GmbH
15:15 – 16:00
Coffee break – TIME TO RE:CONNECT
16:00 – 16:25
Customer experience report: German e-commerce market leaders under the microscope – Benedikt Merl, creativestyle GmbH
16:25 – 16:50
Restructuring at hagebau: How hagebau strategically strengthens itself with novomind iProducts – Jörn Hartig, hagebau connect GmbH & Co. KG / Joachim van Wahden, novomind AG
16:50 – 17:15
Multi-brand platform with taste: The e-commerce strategy of market-leading wine retailer HAWESKO – Souha Arbach, WineTech Commerce GmbH
17:15 – 17:35
Live Shopping: From tech trend from China to sales platform of the future – Deniz Dogan/ Sebastian Sperk, Otto Group Solution Provider (OSP) GmbH
17:35 – 17:45
Closing & conclusion of the day’s events – Joachim van Wahden, novomind AG
Starting from 18:30
Evening event GAGA Club Hamburg

Track Customer Service

14:00 – 14:45
Highlights & trends in novomind Customer Service iProducts – Thomas Biesterfeld/ Mathias Kroggel/ Sven Tunnermann, novomind AG / Hossam Amer, novomind MEA
14:45 – 15:15
Fit for the future: How the financial services provider MLP optimises its service with novomind iAGENT – Christopher Holzer, MLP Banking AG / Tim Pfeiffer, MLP Finanzberatung SE
15:15 – 16:00
Coffee break – TIME TO RE:CONNECT
16:00 – 16:30
How automated processes make for more human customer service – Matias Musmacher, O’Donovan Consulting AG
16:30 – 17:00
How the Abu Dhabi Health Services Company (SEHA) manages and optimises healthcare appointments with novomind iAGENT – Hossam Amer, novomind MEA
17:00 – 17:30
How Energie und Wasser Potsdam GmbH is digitalising and automating its customer service to meet the current challenges – Matthias Frank/ Sascha Riek, Energie und Wasser Potsdam GmbH / Kai Mönkemeyer, SNcom
17:30 – 17:45
Closing & conclusion of the day’s events – Peter Linnemann, novomind AG
Starting from 18:30
Evening event GAGA Club Hamburg

Top-class speakers

Speakers

Look forward to exciting guests at the next novoinsight – great keynote speakers, customers and our novomind experts fill our annual conference with knowledge.

Ranga Yogeshwar

Physicist and science journalist

Hossam Amer

Managing Director, novomind MEA

Souha Arbach

Managing director, WineTech Commerce GmbH

Thomas Biesterfeldt

Product Manager iAGENT, novomind AG

Matthias Bös

Product Manager iMARKET, novomind AG

Stan Carstensen

COO Professional Services, novomind AG

Franziska Dempt

Senior Business Development Manager, novomind AG

Deniz Dogan

Account Manager, Otto Group Solution Provider (OSP) GmbH

Helge Durst

Product Manager iPIM, novomind AG

Matthias Frank

IT-Projektmanager, Energie und Wasser Potsdam GmbH

Lev Gehlmann

Product Manager iPIM, novomind AG

Oliver Goerke

CEO, piazza blu² GmbH

Stefan Grieben

CEO, novomind AG

Tanja Hanna

Product Manager iSHOP, novomind AG

Jörn Hartig

CDO, hagebau connect GmbH & Co. KG

Christopher Holzer

Head of sales support asset management, MLP Banking AG

Luca Knobloch

IT-Consultant, novomind AG

Stefanie Kollmar

Head of Marketing, novomind AG

Thomas Köhler

COO Global Delivery, novomind AG

Nils Krause

Product Manager iMARKET, novomind AG

Mathias Kroggel

Director Professional Services, novomind AG

Peter Linnemann

Head of Customer Experience Sales, novomind AG

Benedikt Merl

Marketing Consultant, Creativestyle GmbH

Tobias Meyn

Team lead Team ID, novomind AG

Kai Mönkemeyer

Senior Solution Consultant | Portfoliomanagement CC, SNcom GmbH

Matias Musmacher

Chairman, O’Donovan Consulting AG

Tim Pfeiffer

Head of sales support insurances, MLP Finanzberatung SE

Sascha Riek

Stellv. Fachleiter Kundenservice, Energie und Wasser Potsdam GmbH

Markus Rohmeyer

CPO, novomind AG

Markus Schmid

Senior Product Manager iSHOP, novomind AG

Sebastian Sperk

Head of Sales & Marketing, Otto Group Solution Provider (OSP) GmbH

Sven Tunnermann

Product Manager iAGENT, novomind AG

Joachim van Wahden

Sales Director, novomind AG

Markus Zabel

Managing Director, BERGZEIT GmbH

Partners

Official partners at novoinsight 2022

Exclusive attendance

Tickets

The novoinsight is an exclusive novomind AG customer event to which we invite you personally.

If you have any questions about registration, please send us an email to marketing@novomind.com.

Event locations

Grand Elysée Hamburg

Day event

The Grand Elysée Hamburg offers a modern conference area with a prime location in the heart of the Hanseatic city, making it the ideal location for our novoinsight 2023.

Rothenbaumchaussee 10
20148 Hamburg

GAGA

Evening event

The GAGA is the location for the evening event as part of the novoinsight 2023: The breathtaking atmosphere will surely convince everyone not to finish the evening for a long time.

Spielbudenplatz 21/22
20359 Hamburg

novomind office

novoinsight breakfast

The day after the novoinsight, the optional novoinsight breakfast will take place in our Hamburg office.

Bramfelder Chaussee 45
22177 Hamburg

For overnight guests

Hotel recommendations

There are no special hotel allotments available this year.

Rooms can be booked at the Grand Elysée conference hotel via the website. Close to the GAGA Club Hamburg we can recommend the Hotel Empire Riverside, ARCOTEL Onyx Hamburg or the Lindner Hotel Hamburg am Michel.

This was novoinsight 2022

Gallery

Contact

Christina Dammann
Tel.: +49 40 80 80 71 – 0
marketing@novomind.com