novoinsight 2024

novomind AG’s exclusive annual event for digital commerce and customer service.

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novoinsight 2024

14th November 2024

We are delighted to be able to invite you to novoinsight again this year on 14th November 2024.

You can look forward to new ideas and impulses, discussions and interesting presentations from novomind experts, customers, partners and external speakers from the fields of digital commerce and customer service. You can also look forward to a great after-show party at the GAGA Club Hamburg.

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EXCITING INSIGHTS

Agenda

Look forward to the next novoinsight with an exciting agenda with many insights around the topics of digital commerce and customer service.

We will publish more information about the agenda in the coming weeks.

Introduction

Morning

09:30 – 10:30
Get-Together
10:30 – 10:50
Opening & Welcome – Stefan Grieben, novomind AG
10:50 – 11:35
Keynote “The Age of Automation” – Prof. Dr. Sabina Jeschke, KI Park e.V. Berlin
11:35 – 11:55
novomind Digital Commerce News & Updates – Stan Carstensen / Markus Rohmeyer, novomind AG
11:55 – 12:15
novomind Customer Service News & Updates – Thomas Köhler, novomind AG / Jessie Hoong, novomind APAC
12:15 – 12:30
Surviving Compliance in 2025: AI Act, NIS-2 & Co. – Thien Schlodinski / Mark Moeken, novomind AG
12:30 – 14:00
Lunch Break

Topic tracks

Afternoon

Track Digital Commerce

14:00 – 14:15
novomind Digital Commerce @ The Age of Automation – Markus Rohmeyer, novomind AG
14:15 – 14:35
novomind AI Shopping Assistant: Recreating the Art of Shopping Guidance in Digital Commerce – Luca Knobloch / Tobias Meyn, novomind AG / Christian Haltermann, HolzLand GmbH
14:35 – 14:55
novomind AI: Automated & AI-Supported Marketplace Business with A+ Content Creation – Nico Krekow / Patrick Stephan, novomind AG
14:55 – 15:15
Digitalisation of B2B (Pre-)Order Processes in Retail – Michael Mautz, hagebau
15:15 – 16:00
Coffee Break
16:00 – 16:25
AI-Powered Onsite Search Optimisation for novomind iSHOP – Markus Kehrer, searchhub.io / Christopher Anker-Ladefoged, hagebau connect
16:25 – 16:45
Three Key Data Challenges to Overcome for E-Commerce Profitability – Andreas Fischer, minubo
16:45 – 17:05
Unlocking the Value of a Customer Data Platform (CDP) with Practical Examples – Alexander Willkomm, mParticle Inc. / Ravindra Abeynaike, novomind AG
17:05 – 17:20
novomind iPIM: Digital Product Passport in a Blink – Thomas Rödding, narravero / Antje Nageler, novomind AG
17:20 – 17:35
State of German Customer Experience: 2024 – Benedikt Merl, creativestyle
Starting from 17:35
Departure Bus Shuttles to GAGA Club Hamburg
Starting from 18:30
Evening Event GAGA Club Hamburg

Track Customer Service

14:00 – 14:05
novomind Customer Service @ The Age of Automation – Peter Linnemann, novomind AG
14:05 – 14:35
The New novomind iAGENT Automation Platform and how Freenet Benefits From AI – Lutz Harder / Marta Richter, Freenet / Jean-Philipp Helmig, novomind AG
14:35 – 14:55
Automating Government Self-Services through Omni-Channel with novomind iAGENT Chatbot and Live Chat – Tareq Saeed Al Marzooqi / Mohammad Al Obaid, PCFC Dubai-UAE / Hossam Amer, novomind MEA
14:55 – 15:15
Thalia: Our Journey with novomind – Shaping the Future of Customer Service – Andrea Delker / Klaus Ruthmann, Thalia Bücher GmbH
15:15 – 16:00
Coffee Break
16:00 – 16:20
Gen AI Powered iAGENT Assist – What’s New? – Thomas Biesterfeldt / Sven Tunnermann, novomind AG
16:20 – 16:45
How to Benefit from AI in Customer Service despite the EU AI Act – Klaus Carnein, RUF Beratung
16:45 – 17:10
Automation and Employee Integration at ENERVIE: Success Factors in Modern Customer Service – René Jürgens, ENERVIE
17:10 – 17:30
The Future of Customer Service: novomind iAGENT’s Latest Features – Thomas Biesterfeldt / Sven Tunnermann, novomind AG
Starting from 17:35
Departure Bus Shuttles to GAGA Club Hamburg
Starting from 18:30
Evening Event GAGA Club Hamburg

15 November 2024

Friday

10:00 – 12:00
novoinsight Breakfast: Meet Your Experts for Digital Commerce & Customer Service

Top-class speakers

Speakers

Look forward to exciting guests at the next novoinsight – great keynote speakers, customers and our novomind experts fill our annual conference with knowledge.

Prof. Dr. Sabina Jeschke

AI expert, former board member of Deutsche Bahn for digitalisation and technology and currently CEO of KI Park e.V. Berlin

Ravindra Abeynaike

Solution Architect, novomind AG

Hossam Amer

CEO and Co-Founder, novomind MEA

Christopher Anker-Ladefoged

E-Commerce Manager Search, hagebau connect GmbH & Co KG

Thomas Biesterfeldt

Product Manager novomind iAGENT, novomind AG

Klaus Carnein

Senior Berater Contact Center, RUF Beratung GmbH

Stan Carstensen

COO Professional Services, novomind AG

Andrea Delker

Senior Manager Service Center Support, Thalia Bücher GmbH

Andreas Fischer

CEO, minubo GmbH

Stefan Grieben

CEO, novomind AG

Christian Haltermann

HolzLand GmbH

Lutz Harder

Freenet

Jean-Philipp Helmig

Product Owner AI & Automation, novomind AG

Jessie Hoong

Managing Director, novomind APAC

René Jürgens

Leiter Digitalisierung Vertrieb, ENERVIE Südwestfalen Energie und Wasser AG

Markus Kehrer

Director Customer Success & Sales, searchHub.io

Luca Knobloch

Product Owner AI Digital Commerce, novomind AG

Thomas Köhler

COO Global Delivery, novomind AG

Stefanie Kollmar

Head of Marketing, novomind AG

Nico Krekow

Director Product Development novomind iMARKET, novomind AG

Peter Linnemann

Head Of Customer Experience Sales, novomind AG

Tareq Saeed Al Marzooqi

Manager Customer Happiness, Ports, Customs and Free Zone Corporation- Dubai

Michael Mautz

Abteilungsleiter EDI U(nit), hagebau

Benedikt Merl

Senior Project Consultant, creativestyle GmbH

Tobias Meyn

Team lead Team ID, novomind AG

Mark Moeken

CFO, novomind AG

Antje Nageler

Project leader, novomind AG

Mohammad Al Obaid

Manager Marketing, Ports, Customs and Free Zone Corporation- Dubai

Marta Richter

Freenet

Thomas Rödding

Founder & CEO, Narravero GmbH

Markus Rohmeyer

CPO, novomind AG

Klaus Ruthmann

Head of Service Center, Thalia Bücher GmbH

Thien Schlodinski

Chief Information Security Officer, novomind AG

Patrick Stephan

Digital Commerce Expert, novomind AG

Sven Tunnermann

Product Manager novomind iAGENT, novomind AG

Joachim van Wahden

Director Sales, novomind AG

Alexander Willkomm

Country Manager DACH & Eastern Europe, mParticle Inc.

Partners

Official partners at novoinsight 2024

Exclusive attendance

Tickets

The novoinsight is an exclusive novomind AG customer event to which we invite you personally.

If you have any questions about registration, please send us an email to marketing@novomind.com.

Event locations

Grand Elysée Hamburg

Day event

The Grand Elysée Hamburg offers a modern conference area with a prime location in the heart of the Hanseatic city, making it the ideal location for our novoinsight.

Rothenbaumchaussee 10
20148 Hamburg

GAGA

Evening event

The GAGA is the location for the evening event as part of the novoinsight: The breathtaking atmosphere will surely convince everyone not to finish the evening for a long time.

Spielbudenplatz 21/22
20359 Hamburg

novomind office

novoinsight breakfast

The day after the novoinsight, the optional novoinsight breakfast will take place in our Hamburg office.

Bramfelder Chaussee 45
22177 Hamburg

For overnight guests

Hotel recommendations

There are no special hotel allotments available this year.

Rooms can be booked at the Grand Elysée conference hotel via the website. Close to the GAGA Club Hamburg we can recommend the Hotel Empire Riverside, ARCOTEL Onyx Hamburg or the Lindner Hotel Hamburg am Michel.

Impressions of the novoinsight 2023

Contact

Anna-Lena Karl
+49 40 80 80 71 – 0
marketing@novomind.com

novoinsight 2024

novoinsight 2024

Agenda​

Morning

Afternoon

Track Digital Commerce

Track Customer Service

Friday

Speakers

Prof. Dr. Sabina Jeschke

Ravindra Abeynaike

Hossam Amer

Christopher Anker-Ladefoged

Thomas Biesterfeldt

Klaus Carnein

Stan Carstensen

Andrea Delker

Andreas Fischer

Stefan Grieben

Christian Haltermann

Lutz Harder

Jean-Philipp Helmig

Jessie Hoong

René Jürgens

Markus Kehrer

Luca Knobloch

Thomas Köhler

Stefanie Kollmar

Nico Krekow

Peter Linnemann

Tareq Saeed Al Marzooqi

Michael Mautz

Benedikt Merl

Tobias Meyn

Mark Moeken

Antje Nageler

Mohammad Al Obaid

Marta Richter

Thomas Rödding

Markus Rohmeyer

Klaus Ruthmann

Thien Schlodinski

Patrick Stephan

Sven Tunnermann

Joachim van Wahden

Alexander Willkomm

Partners

Tickets

Event locations

Day event

Evening event

novoinsight breakfast

Hotel recommendations

Impressions of the novoinsight 2023

Contact

Agenda