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novoinsight 2026
16th November 2026
novomind AG’s exclusive annual event for digital commerce and customer service.
16th November 2026
We are delighted to invite you to the 20th novoinsight on 5 November 2025 in Hamburg!
This year’s theme is “The Rise of the AI Agents” – welcome to a new era of intelligent assistance.
The 20th edition of our annual event promises to be a true highlight: we’re celebrating 25 years of novomind, unveiling an exciting new AI product, and hosting Sascha Lobo, who will deliver the keynote address.
AI agents are already transforming the way we work in Digital Commerce and Customer Service – taking on tasks, anticipating needs, and collaborating seamlessly with people. But how can they be successfully integrated into everyday work? You’ll find answers in engaging talks, panel discussions, and real-world use cases presented by our customers, partners, and novomind experts.
And because 25 years deserve a proper celebration: as always, the evening continues at the GAGA Club with networking, great drinks, and plenty of opportunities for meaningful conversations.
Look forward to fresh ideas and inspiration, engaging discussions and insightful presentations from novomind experts, customers, partners and external speakers in the fields of Digital Commerce and Customer Service. You can also look forward to a great after-show party in Hamburg.
EXCITING INSIGHTS
Look forward to the next novoinsight with an exciting agenda with many insights around the topics of digital commerce and customer service.
We will publish more information about the agenda in the coming weeks.
Introduction
Topic tracks
06 November 2025
Top-class speakers
Look forward to exciting guests at the next novoinsight – great keynote speakers, customers and our novomind experts fill our annual conference with knowledge.
Project Manager, Stadtwerke Flensburg
Team Lead, Stadtwerke Flensburg
Official partners at novoinsight 2025
Exclusive attendance
The novoinsight is an exclusive novomind AG customer event to which we invite you personally.
If you have any questions about registration, please send us an email to marketing@novomind.com.
Grand Elysée Hamburg
The Grand Elysée Hamburg offers a modern conference area with a prime location in the heart of the Hanseatic city, making it the ideal location for our novoinsight.
Rothenbaumchaussee 10
20148 Hamburg
The East Hotel Hamburg is the venue for our after-show party, combining exceptional design with a distinctive dining concept. Its stylish interiors, warm lighting and unique atmosphere provide the perfect setting for an unforgettable evening.
Simon-von-Utrecht-Straße 31
20359 Hamburg
novomind office
The day after the novoinsight, the optional novoinsight breakfast will take place in our Hamburg office.
Bramfelder Chaussee 45
22177 Hamburg
For overnight guests
This year, we have reserved a number of rooms at the east Hotel Hamburg. After the after-show party, it’s just a quick lift ride back to your room and bed. You will receive the booking link with your personal invitation.
Rooms can be booked at the Grand Elysée conference hotel via the website. Close to the GAGA Club Hamburg we can recommend the Hotel Empire Riverside, ARCOTEL Onyx Hamburg or the Lindner Hotel Hamburg am Michel.
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