novoinsight 2024

novomind AG’s exclusive annual event for digital commerce and customer service.

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novoinsight 2024

14th November 2024

We are delighted to be able to invite you to novoinsight again this year on 14th November 2024.

You can look forward to new ideas and impulses, discussions and interesting presentations from novomind experts, customers, partners and external speakers from the fields of digital commerce and customer service. You can also look forward to a great after-show party at the GAGA Club Hamburg.

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EXCITING INSIGHTS

Agenda

Look forward to the next novoinsight with an exciting agenda with many insights around the topics of digital commerce and customer service.

We will publish more information about the agenda in the coming weeks.

Introduction

Morning

09:30 – 10:30
Get-Together
10:30 – 10:50
Opening & Welcome – Stefan Grieben, novomind AG
10:50 – 11:35
Keynote – Sascha Lobo, columnist
11:35 – 11:55
novomind Digital Commerce News & Updates – Stan Carstensen / Markus Rohmeyer, novomind AG
11:55 – 12:15
novomind Customer Service News & Updates – Thomas Köhler, novomind AG
12:15 – 12:30
Cyber Security – novo insights – Thien Schlodinski / Mark Moeken, novomind AG
12:30 – 14:00
Lunch Break

Topic tracks

Afternoon

Track Digital Commerce

14:00 – 14:10
Time for Change in (novomind) Digital Commerce – Hype Cycle, Composable, AI & Co. – Markus Rohmeyer, novomind AG
14:10 – 14:25
Headless Commerce in Practice – Experience Report by Wholesaler Arnulf Betzold and creativestyle – Florian Aichhorn, Arnulf Betzold GmbH / Jaromir Fojcik, creativestyle GmbH
14:25 – 14:35
Headless novomind iSHOP – What´s Next? – Henning Bruns / Stefan Ostermann, novomind AG
14:35 – 14:50
Composable Ecosystem – How Does mParticle Customer Data Platform + novomind Deliver Best-In-Class Customer Experiences – Robert Murphy, mParticle
14:50 – 15:00
novomind Connected iProducts – Data backbone for new data products and services – Ravindra Abeynaike, novomind AG
15:00 – 15:15
Time for chAInge – How (novomind) AI Is Changing Digital Commerce – Luca Knobloch / Tobias Meyn, novomind AG
15:15 – 16:00
Coffee Break
16:00 – 16:15
Time for Change in Digital Commerce – 3 Hypotheses on the Change in the DACH Market – Michael Rietdorf, denkteich GmbH
16:15 – 16:30
novomind Connected iProducts – Enabler for Digital Commerce at Volkswagen AG – Patrick Krippendorf / Christoph Möller, CARIAD
16:30 – 16:45
How hagebau Is Building Up Its B2C and B2B Business With novomind Connected iProducts – Nadine Schindler, hagebau connect
16:45 – 17:00
On “Air” in the Forest: Live Shopping at the Specialist Retailer GRUBE – Nina Garbers, GRUBE / Deniz Dogan, OSP
17:00 – 17:20
Time for Change – Challenges in the Marketplace Business 2024 at limango & OTTO – Sebastian Cordes, Otto (GmbH & Co KG) / Lennard Kressin, limango GmbH
17:20 – 17:30
Recap & Outlook – (novomind) Digital Commerce Remains Exciting! – Stan Carstensen, novomind AG
Approx. 17:40 & 18:10
Departure Bus Shuttles to GAGA Club Hamburg
Starting from 18:30
Evening Event GAGA Club Hamburg

Track Customer Service

14:00 – 14:05
Time for Change in (novomind) Customer Service – Peter Linnemann, novomind AG
14:05 – 14:25
People in Focus – SOS-Kinderdörfer x novomind iAGENT – Elisabeth Hayon, SOS-Kinderdörfer weltweit
14:25 – 14:40
Leading With Heart and Tech: Guiding Organizations to Adapt Through AI and Human Connections – Perspectives From Asia – Lawrence Luan, Octopus8
14:40 – 14:50
novomind iAGENT @ATP Autoteile – The Way to… “Unified Desktop” – Nadiia Shainoga / Patrick Kissler, ATP Autoteile GmbH
14:50 – 15:05
More Efficiency: How MLP Continuously Improves Its Service With novomind iAGENT – Christopher Holzer, MLP Banking AG / Tim Pfeiffer, MLP Finanzberatung SE
15:05 – 15:20
Unlimited Customer Interaction With novomind iAGENT Voicebot – Thomas Biesterfeldt / Stefan Cordes, novomind AG
15:20 – 16:00
Coffee Break
16:00 – 16:20
AI @Orange – A Strategic Priority in Customer Relationship – Olga Doncila, Orange
16:20 – 16:40
novomind iAGENT Use Cases at novomind MEA – Deep Dive Into Chatbot and WhatsApp Automation – Hossam Amer, novomind MEA
16:40 – 17:10
Agent Experience @hagebau: AI-Powered Agent Assist – Katja Holst / Nadine Janke, hagebau connect; Jean-Philipp Helmig / Aykut Özdemir, novomind AG
17:10 – 17:30
Recap & Outlook – (novomind) Customer Service Remains Exciting! – Julian Langhoff / Sven Tunnermann, novomind AG
Approx. 17:40 & 18:10
Departure Bus Shuttles to GAGA Club Hamburg
Starting from 18:30
Evening Event GAGA Club Hamburg

09 November 2023

Thursday

10:00 – 12:00
novoinsight Breakfast: Meet Your Experts for Digital Commerce & Customer Service

Top-class speakers

Speakers

Look forward to exciting guests at the next novoinsight – great keynote speakers, customers and our novomind experts fill our annual conference with knowledge.

Sascha Lobo

Columnist

Ravindra Abeynaike

Solution Architect, novomind AG

Florian Aichhorn

Project Owner e-Commerce, Arnulf Betzold GmbH

Hossam Amer

Managing Director, novomind MEA

Thomas Biesterfeldt

Product Manager novomind iAGENT, novomind AG

Henning Bruns

Director Professional Services, novomind AG

Stan Carstensen

COO Professional Services, novomind AG

Sebastian Cordes

Technical Manager Partner Connector Management, Otto (GmbH & Co KG)

Stefan Cordes

Head of Product Development novomind iAGENT, novomind AG

Deniz Dogan

Expert for Digital- & Social Commerce, OSP

Olga Doncila

Assisted Digital Program Director, Orange

Jaromir Fojcik

Founder & CEO, creativestyle GmbH

Nina Garbers

E-Business-Management, Grube

Stefan Grieben

CEO, novomind AG

Elisabeth Hayon

Head of Dialogue and Donor Services, SOS-Kinderdörfer weltweit

Jean-Philipp Helmig

Project Leader, novomind AG

Katja Holst

Product Owner, hagebau connect

Christopher Holzer

Head of Sales Support Asset Management, MLP Banking AG

Nadine Janke

Product Owner Customer Care, hagebau connect

Luca Knobloch

Product Owner AI Digital Commerce, novomind AG

Patrick Kissler

Project Manager, ATP Autoteile GmbH

Thomas Köhler

COO Global Delivery, novomind AG

Stefanie Kollmar

Head of Marketing, novomind AG

Patrick Krippendorf

Lead Product Manager, CARIAD

Lennard Kressin

Director Marketplace, Retail Media and Digital Services, limango GmbH

Julian Langhoff

Director Product Development, novomind AG

Peter Linnemann

Director Sales, novomind AG

Lawrence Luan

Founder and CEO, Octopus8

Tobias Meyn

Team lead Team ID, novomind AG

Mark Moeken

CFO, novomind AG

Christoph Moeller

Head of Digital Commerce | Vice President, CARIAD

Robert Murphy

Senior Vice President, mParticle

Stefan Ostermann

Director Product Development, novomind AG

Aykut Özdemir

Software Developer / AI Specialist, novomind AG

Tim Pfeiffer

Head of Sales Support Insurances, MLP Finanzberatung SE

Michael Rietdorf

CEO, denkteich GmbH

Markus Rohmeyer

CPO, novomind AG

Nadine Schindler

Head of Supplier & Article Data Management, hagebau connect

Thien Schlodinski

Chief Information Security Officer, novomind AG

Nadiia Shainoga

ATP Autoteile GmbH

Sven Tunnermann

Product Manager novomind iAGENT, novomind AG

Partners

Official partners at novoinsight 2024

Exclusive attendance

Tickets

The novoinsight is an exclusive novomind AG customer event to which we invite you personally.

If you have any questions about registration, please send us an email to marketing@novomind.com.

Event locations

Grand Elysée Hamburg

Day event

The Grand Elysée Hamburg offers a modern conference area with a prime location in the heart of the Hanseatic city, making it the ideal location for our novoinsight.

Rothenbaumchaussee 10
20148 Hamburg

GAGA

Evening event

The GAGA is the location for the evening event as part of the novoinsight: The breathtaking atmosphere will surely convince everyone not to finish the evening for a long time.

Spielbudenplatz 21/22
20359 Hamburg

novomind office

novoinsight breakfast

The day after the novoinsight, the optional novoinsight breakfast will take place in our Hamburg office.

Bramfelder Chaussee 45
22177 Hamburg

For overnight guests

Hotel recommendations

There are no special hotel allotments available this year.

Rooms can be booked at the Grand Elysée conference hotel via the website. Close to the GAGA Club Hamburg we can recommend the Hotel Empire Riverside, ARCOTEL Onyx Hamburg or the Lindner Hotel Hamburg am Michel.

Impressions of the novoinsight 2023

Contact

Anna-Lena Karl
+49 40 80 80 71 – 0
marketing@novomind.com

novoinsight 2024

novoinsight 2024

Agenda​

Morning

Afternoon

Track Digital Commerce

Track Customer Service

Thursday

Speakers

Sascha Lobo

Ravindra Abeynaike

Florian Aichhorn

Hossam Amer

Thomas Biesterfeldt

Henning Bruns

Stan Carstensen

Sebastian Cordes

Stefan Cordes

Deniz Dogan

Olga Doncila

Jaromir Fojcik

Nina Garbers

Stefan Grieben

Elisabeth Hayon

Jean-Philipp Helmig

Katja Holst

Christopher Holzer

Nadine Janke

Luca Knobloch

Patrick Kissler

Thomas Köhler

Stefanie Kollmar

Patrick Krippendorf

Lennard Kressin

Julian Langhoff

Peter Linnemann

Lawrence Luan

Tobias Meyn

Mark Moeken

Christoph Moeller

Robert Murphy

Stefan Ostermann

Aykut Özdemir

Tim Pfeiffer

Michael Rietdorf

Markus Rohmeyer

Nadine Schindler

Thien Schlodinski

Nadiia Shainoga

Sven Tunnermann

Partners

Tickets

Event locations

Day event

Evening event

novoinsight breakfast

Hotel recommendations

Impressions of the novoinsight 2023

Contact

Agenda