Best of both worlds: novomind iSHOP is the future-proof enterprise solution for high-growth online shops and an outstanding customer experience – whether B2C or B2B. Companies significantly reduce their time to market in high-load omnichannel commerce with the largest out-of-the-box feature set. novomind iSHOP can be individually adapted and is ready to go for headless and composable architectures.
B2B and B2C omnichannel commerce
novomind iSHOP is an innovative, modular, real-time shop system for growth-focused B2C and B2B omnichannel commerce. All digital commerce capabilities and modules are already on board: CMS, OMS, Search, Recommendation Engine, Promotion Engine and A/B Testing. Complex integration of third-party tools is not necessary.
Our highly committed and experienced novomind project teams and selected partners ensure the system works perfectly for you – software and service from a single source!
novomind iSHOP has complete front-end and management APIs (REST and GraphQL). The shop engine can be operated headless with external front-ends, and can also be fully or partially integrated into composable commerce architectures. Sound a bit too much for you? It goes without saying that your company can also get the complete traditional online shop from us – fast, secure and GDPR-compliant – from a single source.
Fast to market, unlimited scalability
novomind iSHOP is equipped with an array of digital commerce functions, has all the important shop management tools, and is fully operational – in just under three months. The extensive back-office with its high degree of usability, provides shop managers with optimal support as they go about their day-to-day work. Real-time commerce and multi-store capability in connection with the novomind iSHOP OMS (Order Management System) module, make novomind iSHOP a genuine “all-in-one” shop system. From your own shop to your own marketplace: should your company grow, the software quickly adapts and can be used for a wide variety of scenarios. Scaling works: all queries can be processed efficiently, even during peaks of traffic, such as on Black Friday.
Online shop operators want to see full shopping carts, but only those who offer their customers a seamless shopping experience across all touchpoints along the customer journey, will gain the long-term benefits from greater customer satisfaction and loyalty. novomind iSHOP creates a personalised shopping experience that the customers of today are seeking, thereby enabling companies to better engage with end customers.
With novomind iSHOP, several brands can be operated and managed in parallel with just one instance – and all this on a worldwide scale: it supports different countries, languages, currencies, stores and channels. Thanks to the integrated inheritance logic, content and settings that have been maintained once, are transferred to the underlying tenants.
For the perfect shopping experience: in-memory technology enables live shop management and real-time commerce. Individual microservices and headless APIs ensure flexible architecture in innovative, headless and composable commerce scenarios.
novomind iSHOP also has the option of quickly and easily creating tests with different scenarios. All contents (parameters and content) are subject to data-based comparative testing and the best variant is determined.
With the integrated CMS, all content can be created without any programming knowledge. This can be managed for test scenarios, time-controlled or personalised.
In both B2C and B2B business, online retailers and manufacturers of branded goods offer their customers an outstanding customer experience with novomind iSHOP, thanks to real-time personalisation.
The integrated search function with numerous extra features, such as fuzzy search, synonyms, search exclusions and search reporting, has been optimally designed for digital commerce. This means that relevant products and content can be found with ease and efficiency, and a lot quicker.
All shop pages (main navigation display, landing pages, etc.) can be easily created and managed. Dynamic (category) pages can be created based on predefined, project-specific conditions.
The promotion engine can be used to directly store customer benefits based on vouchers or defined criteria and manage them in the shop. It is also possible for promotions to be applied for each item or when the customer reaches the shopping cart.
Go live within three months! Thanks to the fully responsive implementation, every project starts with a fully operational shop front-end out-of-the-box, and can be implemented as a headless or integrated solution.
Fashion at the click of a mouse
Teaching the rest how it’s done: a webshop on the next level
For Betzold, a supplier of teaching and learning materials, novomind combines all e-commerce services into one cloud solution. 100,000 articles are on sale across three country-specific platforms as well as on a special web shop for the B2B segment.
Michael Spang, Head of E-Commerce, Arnulf Betzold GmbH
Wrapped up and rolled out in a flash: a B2B shop for the packaging industry
Case Studies & Whitepaper
Knowledge from theory and practice
Here we provide exciting expert knowledge and collect real success stories from our customers. In the case studies, we show practical examples of how companies use our products.
Our whitepapers provide the necessary background knowledge on various topics from the world of customer service and digital commerce.
"We can already see that novomind iSHOP has significantly improved conversion in the mobile sector; thanks to real-time updates, we can respond to customer needs even better, try out new strategies and set ourselves up with an optimal position on the market."
hagebau connect GmbH & Co. KG
"The performance and stability of novomind iSHOP are first class. Changing to novomind has been one of our best decisions."
novomind iSHOP Storefront is an out-of-the-box front-end. This software meets well-known usability standards for shop systems, and all features are already connected. It is also customisable: with just a few small changes, you can launch the shop with speed.
novomind iSHOP OMS is a lightweight order management system. It can be used as a full system for managing orders and shipments, or simply as a buffer between novomind iSHOP and your own back-end systems, such as the ERP system. With novomind iSHOP OMS, customer data for login or the My Account area, can be easily saved. Important features include multi-client capability, fine-grained rights and role management, as well as data storage for B2B customers.
Micro-service for the transmission of prices, inventories and availability in real time. Customer-specific prices, purchasing lists and inventories in all warehouses and branches, support B2B and omnichannel commerce.
Our image and zoom server for high-performance delivery of digital assets such as product images.
The engine automatically displays product suggestions based on product properties and customer interests, increasing their relevance and thus the conversion rate. Recommendation strategies can also be used with the help of BI data and our AI engine, e.g. for top sellers based on visual similarity.
Discount campaigns and promotions can be easily applied at item level or in the shopping basket.
Do you need our standard service customised to your needs? No problem! We can also operate your custom micro-services in the Kubernetes cluster – even with our standard SLA!
Now you can optimally support your customer’s journey with our unique digital commerce portfolio from a single source. End-to-end, from awareness to after-sales customer service.
The main driver of lasting success
Maximum reach, guaranteed
Available 24/7, 365 days a year
Omnichannel contact center software that wows both agents and customers.
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