Our greatest success is the success of our customers. We have been supporting international corporations, medium-sized companies as well as public sector organisations, in digital commerce and customer service for more than 20 years now – putting smiles on their faces with software solutions from novomind. Every single customer project is close to our hearts.
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The FRICKE Group’s customer service centre optimises availability, thanks to novomind iAGENT Mail and the WhatsApp Business API: 100,000 emails sent in different languages are answered every month, and customers can get in touch via WhatsApp.
For Betzold, a supplier of teaching and learning materials, novomind combines all e-commerce services into one cloud solution. 100,000 articles are on sale across three country-specific platforms as well as on a special web shop for the B2B segment.
Michael Spang, Head of E-Commerce, Arnulf Betzold GmbH
Case Studies & Whitepaper
Knowledge from theory and practice
Here we provide exciting expert knowledge and collect real success stories from our customers. In the case studies, we show practical examples of how companies use our products.
Our whitepapers provide the necessary background knowledge on various topics from the world of customer service and digital commerce.
"The performance and stability of novomind iSHOP are first class. Changing to novomind has been one of our best decisions."
"We have chosen novomind not only because it improves the supply of product data to our web shop but also because it facilitates the integration with different marketplaces."
"As we had been working with novomind for a long time, our requirements were understood and implemented very quickly. The project team was running smoothly virtually from the start and additional functionalities were realized flexibly in the course of the project."
"novomind iPIM enabled us to centralise all necessary product data and to structure them in a uniform manner for multi-channel e-commerce."
Division Head of E-Commerce, Marc O’Polo
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