Achieving exceptional customer service requires more than just delivering consistent responses across all channels. The key is providing a seamless, personalised experience for each customer. Our contact centre software for enterprise-level omnichannel management enables you to do just that – ensuring your customers are always happy and satisfied.
Intuitive interface
Excellent customer service is a critical differentiator for companies of all sizes. Not only does it keep customers happy and satisfied, but it can turn detractors into fans. This is why it’s essential to have a central, user-friendly interface with AI-powered solutions to handle the thousands of queries that come in across various channels. With our solution, you can deliver exceptional customer service at record speeds, setting yourself apart from the competition.
Introducing novomind iAGENT: the top-of-the-line omnichannel contact centre system that's perfect for medium to large-sized companies looking to improve their customer service. This powerful software can help reduce average handling time and increase contact avoidance across all communication channels. It's the ultimate solution for improving customer satisfaction and boosting your team’s performance and overall efficiency.
To achieve this, we use AI-based analysis and pre-classification of customer queries. This allows routine enquiries to be automatically answered, thereby freeing up agents to focus on other issues. Our novomind iAGENT system is the only one on the market offering dynamic omnichannel routing, ensuring real-time service levels. This, we guarantee you!
Our all-in-one solution also covers multiple areas of application, including mail and complaint management, call, chat, chatbots and FAQ centres. Additionally, we offer video chat, messenger communication (e.g. WhatsApp, Facebook Messenger, Google Business Messages), and reporting.
Seamless integration
Our contact centre software uses AI-based analysis and customer query classification to improve the user experience for agents. Dynamic omnichannel routing allows for real-time service. All services are provided securely and in compliance with the GDPR. Additionally, novomind iAGENT can be customised for our customers through the use of open APIs.
These customers have put their trust in us
Get everything you need out of one contact centre solution
Automatic Categorization Boosts Customer Service
24/7 support and more than 150,000 email enquiries per month
Find the right spare part for your agricultural equipment via WhatsApp
The FRICKE Group’s customer service centre optimises availability, thanks to novomind iAGENT Mail and the WhatsApp Business API: 100,000 emails sent in different languages are answered every month, and customers can get in touch via WhatsApp.
Case Studies & Whitepaper
Knowledge from theory and practice
Here we provide exciting expert knowledge and collect real success stories from our customers. In the case studies, we show practical examples of how companies use our products.
Our whitepapers provide the necessary background knowledge on various topics from the world of customer service and digital commerce.
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