Software as a Service – secure and GDPR-compliant

Maintaining and operating IT applications account for around 70 per cent of companies’ IT budgets. This is precisely where novomind Software as a Service comes in. This workload is reliably lifted away from internal IT departments so they can concentrate more on core business tasks.

Efficient and quickly scalable

Software as a Service (SaaS) in digital commerce and customer service

Software as a Service from the cloud enables companies to always use best-of-breed applications. With customised digital commerce solutions and an efficient platform for your contact center, we offer Software as a Service at its best. Whether in digital commerce or customer service: novomind takes your company to the next level. When it comes to SaaS, we respond to customer’s individual requirements: from a private cloud with servers at certified, German data centres or a public cloud. Should a customer want a hybrid cloud model, that’s not a problem either. Through horizontal and vertical scaling, we are able to map every traffic scenario.

Operated from Germany, available around the clock

Whether in a private cloud at our data centre in Frankfurt or in multiple cloud scenarios – we keep your systems running. Our service team works from Germany, channelling their passion into providing your services, and they are available around the clock, seven days a week.

Short-term scaling? Any time.

Our software runs as a cross-provider Kubernetes installation, e.g. in the novomind private cloud in Frankfurt, at Equinix and AWS. We have a redundant system in case a provider fails. Short-term scaling for high traffic is possible with hyperscalers at any time. Our data centre in Frankfurt is directly connected to AWS, Azure, Oracle Cloud, Google Cloud or DECIX with fast, broadband and redundant connections.

Advantages of SaaS:

Fast implementation
Low acquisition and operating costs
Simple system integration
Regular updates
No development of own infrastructure
Every traffic scenario can be mapped through multi-cloud models

Our solutions for your business

Complex monitoring

Complex monitoring systems that monitor hardware, operating systems and services. Service monitoring includes your use cases as well as your connected backend systems (e.g. ERP or CRM) and third-party services (e.g. payment).

Scaling that knows no bounds

Scalable, with high availability at any scale, even under exceptionally high loads, such as on Black Friday, for large-scale promotions or selling scarce products.

Qualified and certified

Qualified, certified service experts in first, second and third level support (e.g. ITIL, manufacturer certificates).

Service-based, binding SLAs

Operation in line with Service Level Agreements (SLAs), e.g. in the Kubernetes cluster.

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novomind Connected iProducts

More than the sum of its parts. Each of our novomind software products supports best-in-class digital commerce and customer service, but the interaction between several novomind Connected iProducts creates valuable additional benefits: more efficiency, a faster time to market, higher conversion rate and a flawless customer experience.

novomind iPIM

The comprehensive (and modular) PIM system for digital product experience management (PXM) and product-related master data management (MDM).

novomind iSHOP

The innovative, modular real-time shop system for growth-oriented B2C and B2B omnichannel commerce.

novomind iMARKET

The highly-automated, modular marketplace middleware for strategic marketplace trading.

novomind iAGENT

The intelligent contact center software for optimal omnichannel management – from chatbots to email management, video chat and social media communication.

Let’s get in touch

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