Your omnichannel contact centre solution

Online retailers, banks, insurance companies, energy suppliers, service providers and public institutions all face the same challenge: today’s end customers demand a good product as well as personal customer service. What counts here is speed and consistent responses across all channels. The essential prerequisite for this is contact centre software that exceeds expectations.

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Our contact centre software: Omnichannel communication that inspires

Nowadays, a central platform is needed to provide an exceptional customer experience. And what if a customer has a query? No problem! With our software, companies are able to answer questions quickly, easily and efficiently at every touchpoint. We know that every industry and every company has its own specific needs, and therefore, we offer our customers customised solutions.

Ignite the turbo now: automate your customer service with our voicebot

The solution

novomind iAGENT offers 360° customer service

novomind iAGENT is a leading omnichannel contact centre system for medium-sized to very large companies and organisations with high volumes of inbound queries.

The software pools all channels of incoming communication onto a central interface – novomind iAGENT Desk – for contact centre agents, making for an intuitive way of working.

Our contact centre software features & benefits

Central omnichannel routing

Queries are assigned to the correct expert team based on various criteria, such as topic, location or skill. Routing decisions can also be controlled with data from connected third-party systems (CRM, ERP, etc.).

Automated replies

The new standard: standard queries which come up time and again are answered automatically by bot or using preconfigured text templates. This frees up the agents, giving them more time to deal with more complex issues.

A unified desktop

With iAGENT Desk, contact centre agents can process all customer enquiries from all channels on an easy-to-use central interface.

Approval workflow

System-supported dual control makes it easier to train new customer service staff members. This saves time and money – and is much less stressful.

Intelligent query identification

AI-based or semantic text analysis is used across all channels to reliably identify what customer queries are about.

24/7 service

Our chatbot draws on the knowledge base to answer customer queries across all digital channels – around the clock.

AI-based real-time service

An excellent user experience for agents

Our contact centre software improves the user experience for agents in the long-term, thanks to AI-based analysis and customer query classification. Dynamic omnichannel routing enables real-time service. All services are provided securely and in compliance with the GDPR. novomind iAGENT can be individually expanded for our customers thanks to open APIs.

Our contact centre solutions in use

novomind iAGENT modules for omnichannel customer service

novomind iAGENT

AI-based assistant to support your agents

novomind iAGENT

Optimal processes at the contact service centre

novomind iAGENT

The intelligent solution for the voice service channel

novomind iAGENT

The fastest way to help customers

novomind iAGENT

Seize opportunities and turn critics into fans

novomind iAGENT

For transparency and consistent quality

novomind iAGENT

A very personal approach to customer communication

novomind iAGENT

Direct access to valuable team knowledge

novomind iAGENT

Show your face – create trust

novomind iAGENT

AI-based voicebot for better accessibility

How can we take your customer service to the next level?

Want all the information at a glance? You can find it in the novomind iAGENT product flyer.

Let’s get in touch

Select your region

region
  • Americas
  • Australia/ New Zealand
  • Asia-Pacific
  • Europe
  • Middle East/ Africa
  • South Africa

Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice.

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Just pick up the phone!
Want to speak directly to our experts? Here you’ll find the right contact person to answer your query. The novomind team looks forward to hearing from you!

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We look forward to your email!

We look forward to your email!
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We look forward to your WhatsApp message!

WhatsApp
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We look forward to your call!

Just pick up the phone!
Want to speak directly to our experts? Here you’ll find the right contact person to answer your query. The novomind team looks forward to hearing from you!

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We look forward to your email!

We look forward to your email!
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WhatsApp

We look forward to your WhatsApp message!

WhatsApp
Contact us via WhatsApp – simply scan the QR code with your mobile, or open WhatsApp.
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Telephone

We look forward to your call!

Just pick up the phone!
Want to speak directly to our experts? Here you’ll find the right contact person to answer your query. The novomind team looks forward to hearing from you!

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Message

We look forward to your email!

We look forward to your email!
*Required
WhatsApp

We look forward to your WhatsApp message!

WhatsApp
Contact us via WhatsApp – simply scan the QR code with your mobile, or open WhatsApp.
QR Code WhatsApp
Telephone

We look forward to your call!

Just pick up the phone!
Want to speak directly to our experts? Here you’ll find the right contact person to answer your query. The novomind team looks forward to hearing from you!

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