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Digital Commerce

Replacing or Optimising Your Commerce Platform: Making the Right Decision

Optimise or restart? A thorough analysis reveals when it is worth developing your existing e-commerce platform further and when switching is the better decision in the long term.
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Our Blog

The future of digital commerce and customer service

The novomind blog takes a look at the exciting world of digital commerce and customer service. Our experts discuss the challenges and opportunities facing this field and which trends and developments will shape the future of digital commerce and customer service. Whether you are an online retailer, an entrepreneur or simply interested in the latest developments in this field, our blog will provide you with valuable insights and learnings.

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Digital Commerce

6 signs that you need to upgrade your shop system

Many shop systems are struggling to keep up with the rapidly evolving market. Learn how to recognise when it is time for a change and why it makes sense to do so sooner than you might think.

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AI

Agentic AI: Great hype, low success rate?

Experts warn that the hype surrounding Agentic AI is about to give way to a harsh reality and that many projects are doomed to fail. What can be done about it.

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AI, Customer Service

How municipal utilities are releasing more energy in customer service with AI

Loyal customers are the lifeblood of energy suppliers, but are hard to win over given their propensity to switch suppliers. AI helps with that.

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Digital Commerce

Digital commerce in B2C and B2B: 3 key differences

What works in B2C commerce is by no means a recipe for success in B2B. Three reasons why digital commerce follows different rules in the business environment.

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AI, Digital Commerce

Agentic Commerce: Where vision meets reality

Agentic Commerce holds great promise, but is yet to deliver on all fronts. Learn more about what matters most right now and how to approach it strategically.

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Digital Commerce

How digital sales platforms are revolutionising B2B procurement

Existing B2B commerce solutions often fall short of meeting customers’ high expectations. On the other hand, integrated digital sales platforms do rise to the challenge.

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Customer Service

Chatbots in customer service: an enhanced customer experience while freeing up time for your team

Modern chatbots assist customers with their questions, improve the customer experience and relieve the service team of repetitive enquiries.

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Digital Commerce

Unified commerce – the best omnichannel strategy?

What is the unified commerce concept, what advantages does it offer, and why is it better than an omnichannel approach?

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AI, Digital Commerce

Virtual shopping assistants: Better advice with AI

Chatbots and virtual shopping assistants are transforming the way customers are supported in e-commerce. Learn how to support B2C and B2B customers more effectively.

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Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice.
+49 (0) 40 80 80 71 0
info@novomind.com

We look forward to receiving your email

+49 (0) 40 80 80 71 0
info@novomind.com

Let’s get in touch

Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice.
+49 (0) 40 80 80 71 0
info@novomind.com

We look forward to receiving your email

+49 (0) 40 80 80 71 0
info@novomind.com

Let’s get in touch

Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice.
+65 8025 8458 (Singapore)
+852 9867 1658 (Hong Kong)
info.apac@novomind.com

We look forward to receiving your email

*Pflichtfeld
+65 8025 8458
(Singapore)
+852 9867 1658
(Hong Kong)
info.apac@novomind.com

Let’s get in touch

Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice.

+65 8025 8458 (Singapore)
+852 9867 1658 (Hong Kong)
info@novomind.com

We look forward to receiving your email

*Pflichtfeld
+65 8025 8458
(Singapore)
+852 9867 1658
(Hong Kong)
info.apac@novomind.com

Let’s get in touch

Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice.

+971 (0) 4 371 2597
info@novomind-mea.com

We look forward to receiving your email

*Pflichtfeld
+971 (0) 4 371 2597
info@novomind-mea.com

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Now available: Personalised advice for your online shop with the Shopping Assistant

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