Digital Commerce
Security in digital commerce – what can I do to prevent my shop system from being hacked?
A successful attack by cyber criminals can have serious consequences. Find out how you can effectively protect your shop system.
AI, Customer Service
AI in contact centers: Seven automated processes that take the strain off your customer service team and enhance customer satisfaction
Read our blog post to find out which modern contact center processes can be automated by chatbots, voicebots and mailbots to reduce your customer service workload.
AI, Digital Commerce
AI-based approval of customer reviews – a balancing act between efficiency and quality
Companies handle the approval of customer reviews for online shops and the like in very different ways. Here, we explore how AI-supported approval processes can reduce your workload.
AI, Customer Service
AI in customer service: opportunities, challenges, and best practices
Find out how AI is transforming customer service: from automation to personalisation. Discover the benefits, potential challenges, and effective deployment strategies.
Digital Commerce
Product content automation – the efficiency boost for your product data
From data onboarding to product description generation, AI can make the job of product data managers much easier. Find out how here.
Customer Service
Insurance & AI: 5 x more success through smart automation
24/7 availability, a shortage of skilled labour, cost constraints – the customer service departments of many insurance companies are working at their limits. The solution: AI automation.
AI, Customer Service
Much more than chatbots: the far-reaching benefits of conversational AI
24/7 customer service is no longer a problem thanks to conversational AI. Find out all the areas of application as well as the advantages and disadvantages of this technology here.
Digital Commerce
What makes a shop system good?
Open source, closed source, SaaS or Headless? What are the differences between shop systems and what do they need to be able to do?
Customer Service
How companies can benefit from contact center software
Would you like to manage your customer communications efficiently across different channels? Learn how you can successfully tackle every customer interaction, with contact center software as the central platform.
Digital Commerce
Gaining an edge by using data – the customer data platform as a key factor to success
Off-the-shelf experiences are no longer enough to score points in digital commerce and customer service. How you can use centralised data management to excite your customers.
