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More than channels: omnichannel solutions transform customer service

Omnichannel platforms are a top priority for businesses. Our blog reveals how such platforms are helping companies meet customer service challenges.

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The future of digital commerce and customer service

The novomind blog takes a look at the exciting world of digital commerce and customer service. Our experts discuss the challenges and opportunities facing this field and which trends and developments will shape the future of digital commerce and customer service. Whether you are an online retailer, an entrepreneur or simply interested in the latest developments in this field, our blog will provide you with valuable insights and learnings.

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Blog

ChatGPT in e-commerce and customer service: mandatory or optional?

The AI voice assistant ChatGPT is currently the talk of the town. Find out how the chatbot can be used in e-commerce and customer service here.
Blog

When is a PIM system worth it? 5 things you should keep in mind

Product information management (PIM) is not only growing in importance in the retail sector. So why and for whom does a PIM system make sense? Find out more here.
Blog

Anything but headless: Why headless commerce is a smart choice

Flexibility is an important success factor for online shops. This is why savvy retailers rely on headless systems. Why? Find out more here.
Blog

Why there is no way around PXM in omnichannel commerce

Success in digital commerce depends on the quality of product information - across all channels. PXM provides the basis for this.

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