AI, Customer Service

AI Agents in tourism: when customer service needs to take off too

Record travel figures are coinciding with staff shortages, rising service expectations and unpredictable spikes in customer enquiries. AI Agents can help tourism companies manage these competing demands. They automate recurring requests, access relevant data and free up time for personalised advice.

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The future of digital commerce and customer service

The novomind blog takes a look at the exciting world of digital commerce and customer service. Our experts discuss the challenges and opportunities facing this field and which trends and developments will shape the future of digital commerce and customer service. Whether you are an online retailer, an entrepreneur or simply interested in the latest developments in this field, our blog will provide you with valuable insights and learnings.

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AI, Customer Service, Digital Commerce
ChatGPT in e-commerce and customer service: mandatory or optional?

ChatGPT in e-commerce and customer service: mandatory or optional?

The AI voice assistant ChatGPT is currently the talk of the town. Find out how the chatbot can be used in e-commerce and customer service here.
Digital Commerce
When is a PIM system worth it? 5 things you should keep in mind

When is a PIM system worth it? 5 things you should keep in mind

Product information management (PIM) is not only growing in importance in the retail sector. So why and for whom does a PIM system make sense? Find out more here.
Digital Commerce
Anything but headless: Why headless commerce is a smart choice

Anything but headless: Why headless commerce is a smart choice

Flexibility is an important success factor for online shops. This is why savvy retailers rely on headless systems. Why? Find out more here.
Digital Commerce
Why there is no way around PXM in omnichannel commerce

Why there is no way around PXM in omnichannel commerce

Success in digital commerce depends on the quality of product information - across all channels. PXM provides the basis for this.

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