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Digital Commerce

Replacing or Optimising Your Commerce Platform: Making the Right Decision

Optimise or restart? A thorough analysis reveals when it is worth developing your existing e-commerce platform further and when switching is the better decision in the long term.
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Our Blog

The future of digital commerce and customer service

The novomind blog takes a look at the exciting world of digital commerce and customer service. Our experts discuss the challenges and opportunities facing this field and which trends and developments will shape the future of digital commerce and customer service. Whether you are an online retailer, an entrepreneur or simply interested in the latest developments in this field, our blog will provide you with valuable insights and learnings.

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AI, Customer Service

Self-service in customer communications: empowering customers to help themselves

Discover how self-service improves customer interactions: for faster solutions, happier customers, and noticeable relief in daily service operations.

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Digital Commerce

“Dynamic product experiences” as a success factor in digital commerce

In digital commerce, simple product data is no longer enough. Why dynamic product experiences are now a key success factor – and how you can benefit directly from novomind’s solutions – is what you’ll discover in the blog post.

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Customer Service

Customer service reimagined: how energy suppliers are using artificial intelligence

The customer experience is rapidly gaining importance in the energy industry. Find out here how leading energy supply companies are taking service to the next level.

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Digital Commerce

Digital success strategies for medical wholesalers and specialist suppliers

Medical wholesalers and specialist suppliers can no longer afford to bypass digital solutions. Discover which optimisation possibilities these solutions unlock.

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AI, Customer Service, Digital Commerce

Agentic AI: The most important technology trend in 2025

Agentic AI automates service & commerce. Learn how your business can benefit from smarter, more efficient processes.

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AI, Customer Service

Customer service with no wait: Automation as a retail success factor

Whether it is a delivery status, cancellations or returns, customer service in retail is under pressure. The solution for overloaded hotlines and full mailboxes? Automation!

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Digital Commerce

SAP Hybris PCM on the brink of extinction: Seize the opportunity for modern PIM solutions now

The end of life for SAP Hybris PCM has been announced for 2026. The end of life for SAP Hybris PCM has been announced for 2026. Find out what this means for your product data strategy and how to set the right path for the future.

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Digital Commerce

Security in digital commerce – what can I do to prevent my shop system from being hacked?

A successful attack by cyber criminals can have serious consequences. Find out how you can effectively protect your shop system.

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Digital Commerce

PIM software: What is included in the cost calculation

Without a doubt, incorporating a PIM system pays off for companies of (almost) any size. But how much does it cost to implement and run?

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Let’s get in touch

Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice.
+49 (0) 40 80 80 71 0
info@novomind.com

We look forward to receiving your email

+49 (0) 40 80 80 71 0
info@novomind.com

Let’s get in touch

Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice.
+49 (0) 40 80 80 71 0
info@novomind.com

We look forward to receiving your email

+49 (0) 40 80 80 71 0
info@novomind.com

Let’s get in touch

Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice.
+65 8025 8458 (Singapore)
+852 9867 1658 (Hong Kong)
info.apac@novomind.com

We look forward to receiving your email

*Pflichtfeld
+65 8025 8458
(Singapore)
+852 9867 1658
(Hong Kong)
info.apac@novomind.com

Let’s get in touch

Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice.

+65 8025 8458 (Singapore)
+852 9867 1658 (Hong Kong)
info@novomind.com

We look forward to receiving your email

*Pflichtfeld
+65 8025 8458
(Singapore)
+852 9867 1658
(Hong Kong)
info.apac@novomind.com

Let’s get in touch

Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice.

+971 (0) 4 371 2597
info@novomind-mea.com

We look forward to receiving your email

*Pflichtfeld
+971 (0) 4 371 2597
info@novomind-mea.com

novomind News

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Analyst firm names novomind among notable PIM-vendors

Experience a new dimension of automation with the novomind AI Platform

Now available: Personalised advice for your online shop with the Shopping Assistant

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