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Digital Commerce

Replacing or Optimising Your Commerce Platform: Making the Right Decision

Optimise or restart? A thorough analysis reveals when it is worth developing your existing e-commerce platform further and when switching is the better decision in the long term.
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Our Blog

The future of digital commerce and customer service

The novomind blog takes a look at the exciting world of digital commerce and customer service. Our experts discuss the challenges and opportunities facing this field and which trends and developments will shape the future of digital commerce and customer service. Whether you are an online retailer, an entrepreneur or simply interested in the latest developments in this field, our blog will provide you with valuable insights and learnings.

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AI, Customer Service

Efficient, integrated, intelligent: the mailbot is a game changer in customer service

Mailbots are a smart solution that can help customer service employees cope with the flood of emails – thereby noticeably reducing the customer service workload

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Digital Commerce

Increase e-commerce conversion rate with intelligent product search

A high-performance search function is the beating heart of every online shop. Improve conversion rates with AI-optimised search solutions.

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Digital Commerce

B2B shop systems: 10 must-haves for success in digital commerce

How do you find the right B2B shop system? The 10 criteria you should keep in mind.

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Digital Commerce

Accessible online shops: Promoting inclusion in digital commerce

Reach more customers and improve the shopping experience for everyone with an accessible online shop.

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Digital Commerce

Product data onboarding: 5 hurdles and how wholesalers overcome them

Wholesale product data onboarding: How to overcome the 5 biggest challenges and boost your success with PIM software.

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Digital Commerce

SEO for Online Shops – What you need to know

The right search engine optimisation for online shops can massively increase visitor numbers. In this blog, you will discover which features the shop system needs for SEO.

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AI, Customer Service

AI in contact centers: Seven automated processes that take the strain off your customer service team and enhance customer satisfaction

Read our blog post to find out which modern contact center processes can be automated by chatbots, voicebots and mailbots to reduce your customer service workload.

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AI, Digital Commerce

AI-based approval of customer reviews – a balancing act between efficiency and quality

Companies handle the approval of customer reviews for online shops and the like in very different ways. Here, we explore how AI-supported approval processes can reduce your workload.

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AI, Customer Service

AI in customer service: opportunities, challenges, and best practices

Find out how AI is transforming customer service: from automation to personalisation. Discover the benefits, potential challenges, and effective deployment strategies.

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Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice.
+49 (0) 40 80 80 71 0
info@novomind.com

We look forward to receiving your email

+49 (0) 40 80 80 71 0
info@novomind.com

Let’s get in touch

Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice.
+49 (0) 40 80 80 71 0
info@novomind.com

We look forward to receiving your email

+49 (0) 40 80 80 71 0
info@novomind.com

Let’s get in touch

Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice.
+65 8025 8458 (Singapore)
+852 9867 1658 (Hong Kong)
info.apac@novomind.com

We look forward to receiving your email

*Pflichtfeld
+65 8025 8458
(Singapore)
+852 9867 1658
(Hong Kong)
info.apac@novomind.com

Let’s get in touch

Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice.

+65 8025 8458 (Singapore)
+852 9867 1658 (Hong Kong)
info@novomind.com

We look forward to receiving your email

*Pflichtfeld
+65 8025 8458
(Singapore)
+852 9867 1658
(Hong Kong)
info.apac@novomind.com

Let’s get in touch

Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice.

+971 (0) 4 371 2597
info@novomind-mea.com

We look forward to receiving your email

*Pflichtfeld
+971 (0) 4 371 2597
info@novomind-mea.com

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Analyst firm names novomind among notable PIM-vendors

Experience a new dimension of automation with the novomind AI Platform

Now available: Personalised advice for your online shop with the Shopping Assistant

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