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AI, Customer Service

AI Agents in tourism: when customer service needs to take off too

Record travel figures are coinciding with staff shortages, rising service expectations and unpredictable spikes in customer enquiries. AI Agents can help tourism companies manage these competing demands. They automate recurring requests, access relevant data and free up time for personalised advice.
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Our Blog

The future of digital commerce and customer service

The novomind blog takes a look at the exciting world of digital commerce and customer service. Our experts discuss the challenges and opportunities facing this field and which trends and developments will shape the future of digital commerce and customer service. Whether you are an online retailer, an entrepreneur or simply interested in the latest developments in this field, our blog will provide you with valuable insights and learnings.

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Digital Commerce
SAP Hybris PCM on the brink of extinction: Seize the opportunity for modern PIM solutions now

SAP Hybris PCM on the brink of extinction: Seize the opportunity for modern PIM solutions now

The end of life for SAP Hybris PCM has been announced for 2026. The end of life for SAP Hybris PCM has been announced for 2026. Find out what this means for your product data strategy and how to set the right path for the future.

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Digital Commerce
Security in digital commerce – what can I do to prevent my shop system from being hacked?

Security in digital commerce – what can I do to prevent my shop system from being hacked?

A successful attack by cyber criminals can have serious consequences. Find out how you can effectively protect your shop system.

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Digital Commerce
PIM software: What is included in the cost calculation

PIM software: What is included in the cost calculation

Without a doubt, incorporating a PIM system pays off for companies of (almost) any size. But how much does it cost to implement and run?

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AI, Customer Service
Efficient, integrated, intelligent: the mailbot is a game changer in customer service

Efficient, integrated, intelligent: the mailbot is a game changer in customer service

Mailbots are a smart solution that can help customer service employees cope with the flood of emails – thereby noticeably reducing the customer service workload

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Digital Commerce
Increase e-commerce conversion rate with intelligent product search

Increase e-commerce conversion rate with intelligent product search

A high-performance search function is the beating heart of every online shop. Improve conversion rates with AI-optimised search solutions.

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Digital Commerce
B2B shop systems: 10 must-haves for success in digital commerce

B2B shop systems: 10 must-haves for success in digital commerce

How do you find the right B2B shop system? The 10 criteria you should keep in mind.

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Digital Commerce
Accessible online shops: Promoting inclusion in digital commerce

Accessible online shops: Promoting inclusion in digital commerce

Reach more customers and improve the shopping experience for everyone with an accessible online shop.

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Digital Commerce
Product data onboarding: 5 hurdles and how wholesalers overcome them

Product data onboarding: 5 hurdles and how wholesalers overcome them

Wholesale product data onboarding: How to overcome the 5 biggest challenges and boost your success with PIM software.

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Digital Commerce
SEO for Online Shops – What you need to know

SEO for Online Shops – What you need to know

The right search engine optimisation for online shops can massively increase visitor numbers. In this blog, you will discover which features the shop system needs for SEO.

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Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice.

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Call us +65 8025 8458 (Singapore)
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Email us info@novomind.com
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Chat with us
Call us +65 8025 8458(Singapore)
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Call us +852 9867 1658 (Hong Kong)
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Email us info.apac@novomind.com
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