Digital Commerce
The Digital Product Passport (DPP): What to know in 2026
The Digital Product Passport is becoming a reality. Why businesses should prepare their product data and processes now.
AI, Customer Service
Speaks for itself: Conversational AI revolutionising customer service
Conversational AI has the potential to take customer service to the next level. Voicebots are already handling phone calls autonomously and emphatically.
Digital Commerce
Making it simple: How composable commerce can become a key to success
Composable commerce is considered the preferred approach in retail, but it is not always an easy solution. How novomind Connected iProducts help to reduce the complexity.
Digital Commerce
Delegation, not discussion: Self-service product data onboarding
Product data onboarding is one of the biggest challenges facing digital commerce. novomind iPIM Supply takes the pressure off product managers.
Customer Service
Five reasons why it pays to invest in novomind iAGENT
Outstanding customer service is a sure route to success – so it is critical to take advantage of omnichannel solutions, which rapidly pay dividends.
Digital Commerce
A formula for success for your marketplace business: lower costs and a higher profit
Fixed price or sales commission? Find out here which billing model is most profitable for marketplace middleware with a high level of sales.
AI, Customer Service, Digital Commerce
ChatGPT in e-commerce and customer service: mandatory or optional?
The AI voice assistant ChatGPT is currently the talk of the town. Find out how the chatbot can be used in e-commerce and customer service here.
Digital Commerce
When is a PIM system worth it? 5 things you should keep in mind
Product information management (PIM) is not only growing in importance in the retail sector. So why and for whom does a PIM system make sense? Find out more here.
Digital Commerce
Anything but headless: Why headless commerce is a smart choice
Flexibility is an important success factor for online shops. This is why savvy retailers rely on headless systems. Why? Find out more here.
Digital Commerce
Why there is no way around PXM in omnichannel commerce
Success in digital commerce depends on the quality of product information - across all channels. PXM provides the basis for this.
