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AI, Customer Service

AI Agents in tourism: when customer service needs to take off too

Record travel figures are coinciding with staff shortages, rising service expectations and unpredictable spikes in customer enquiries. AI Agents can help tourism companies manage these competing demands. They automate recurring requests, access relevant data and free up time for personalised advice.
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Our Blog

The future of digital commerce and customer service

The novomind blog takes a look at the exciting world of digital commerce and customer service. Our experts discuss the challenges and opportunities facing this field and which trends and developments will shape the future of digital commerce and customer service. Whether you are an online retailer, an entrepreneur or simply interested in the latest developments in this field, our blog will provide you with valuable insights and learnings.

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Digital Commerce
Live shopping: from static online shops to interactive sales shows

Live shopping: from static online shops to interactive sales shows

What do OTTO, IKEA, Thalia, Grube, and Douglas have in common? They offer live shopping, thus bringing a megatrend from China to Germany.

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Digital Commerce
How do PIM systems help in day-to-day e-commerce?

How do PIM systems help in day-to-day e-commerce?

PIM systems help to centrally organise and maintain product information. Explore the advantages of PIM here!

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Customer Service
More than channels: omnichannel solutions transform customer service

More than channels: omnichannel solutions transform customer service

Omnichannel platforms are a top priority for businesses. Our blog reveals how such platforms are helping companies meet customer service challenges.

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Digital Commerce
Composable Commerce: Hype, Saviour or Wrong Path?

Composable Commerce: Hype, Saviour or Wrong Path?

Composable commerce is considered the future of digital commerce. Here you can find out what lies behind this approach and where it meets its limits.

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AI, Customer Service
Speaks for itself: Conversational AI revolutionising customer service

Speaks for itself: Conversational AI revolutionising customer service

Conversational AI has the potential to take customer service to the next level. Voicebots are already handling phone calls autonomously and emphatically.

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Digital Commerce
Making it simple: How composable commerce can become a key to success

Making it simple: How composable commerce can become a key to success

Composable commerce is considered the preferred approach in retail, but it is not always an easy solution. How novomind Connected iProducts help to reduce the complexity.

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Digital Commerce
Delegation, not discussion: Self-service product data onboarding

Delegation, not discussion: Self-service product data onboarding

Product data onboarding is one of the biggest challenges facing digital commerce. novomind iPIM Supply takes the pressure off product managers.

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Customer Service
Five reasons why it pays to invest in novomind iAGENT

Five reasons why it pays to invest in novomind iAGENT

Outstanding customer service is a sure route to success – so it is critical to take advantage of omnichannel solutions, which rapidly pay dividends.

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Digital Commerce
A formula for success for your marketplace business: lower costs and a higher profit

A formula for success for your marketplace business: lower costs and a higher profit

Fixed price or sales commission? Find out here which billing model is most profitable for marketplace middleware with a high level of sales.

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Chat with us
Call us +49 (0) 40 80 80 71 0
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Chat with us
Call us +65 8025 8458(Singapore)
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Call us +852 9867 1658 (Hong Kong)
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Email us info.apac@novomind.com
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Let’s get in touch

Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice.

Chat with us
Call us +65 8025 8458 (Singapore)
Call us
+65 8025 8458 (Singapore)
Call us +852 9867 1658 (Hong Kong)
Call us
+852 9867 1658 (Hong Kong)
Email us info@novomind.com
Email us
info@novomind.com

We look forward to receiving your email

Chat with us
Call us +65 8025 8458(Singapore)
Call us
+65 8025 8458
(Singapore)
Call us +852 9867 1658 (Hong Kong)
Call us
+852 9867 1658
(Hong Kong)
Email us info.apac@novomind.com
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