Customer service plays a special role in the South African economy. At our Cape Town location, we provide local businesses with our unique Digital Commerce and Customer Service portfolio to stay competitive in the digital age and deliver world-class service across all channels.
CONTACT CENTER PAR EXcELLENCE
According to forecasts, by 2050, around a quarter of the world’s population will be living in Africa. For novomind, this was one more reason to expand our internationalisation strategy to this continent, and so in 2021, we opened our own sales office in Cape Town, South Africa.
Here, as a member of the Contact Centre Management Group (CCMG), an association of like-minded professionals and organisations, we advocate for the development of contact centre services in South Africa. And with our omnichannel contact centre system novomind iAGENT, we also create a direct technological foundation for this.
In addition, we are advancing the digitalisation of the African economy with our digital commerce offer: our novomind iPIM, novomind iSHOP and novomind iMARKET solutions can be perfectly tailored to the specific requirements of heterogeneous African markets. This enables companies to offer their customers first-class services across all channels. Optimal conditions for remaining competitive in the digital era.
Omnichannel contact centres ensure that your agents have all your customer needs on screen at all times and can answer enquiries straight away. Find out why our novomind iAGENT solution is the tool of choice here.
Available 24/7, 365 days a year
Omnichannel contact center software that wows both agents and customers.
From Egypt to South Africa, from Singapore to the United Arab Emirates – our experienced teams work worldwide on software solutions that perfectly match our customers’ needs. The work we do in the field of messaging goes through the novomind AG subsidiary novomind messaging GmbH in Hamburg.
Let’s get in touch
Let’s get in touch
Let’s get in touch
Let’s get in touch
Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice.
Let’s get in touch
Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice.
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