Customer Service

Help for senior citizens on all channels: Singapore relies on novomind software for national ACES HelpLife Hotline

novomind iAGENT omni-channel contact center system used in non-profit project in Asia / Real-time assistance via call, e-mail and WhatsApp
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The most important news about all things novomind

Whether press releases or news – here is where you can keep up to date. On request, we’re happy to provide exciting customer cases, powerful quotations and adept input on the topics of digital commerce or customer service. We take a very personal interest in your story, whether it’s for the web, social media, print or video.
Customer Service

Help for senior citizens on all channels: Singapore relies on novomind software for national ACES HelpLife Hotline

novomind iAGENT omni-channel contact center system used in non-profit project in Asia / Real-time assistance via call, e-mail and WhatsApp
Company

Successful cooperation: novomind and hagebau sign long-term partnership agreement

10-year contract for operation and further development of digital omni-channel platform with novomind software / Shop and PIM system and central customer service software novomind iAGENT in use
Digital Commerce

novomind at K5: Digital commerce and the power of data

Commerce and customer service software from a single source / Insights from the field: novomind iPIM as a data engine at VW / Hall 1, Booth 19
Company, Digital Commerce

GRUBE gets off to a flying start in digital commerce with novomind software infrastructure

Specialist retailer for forestry and hunting equipment opts for shop and PIM system from a single source / Technology change for strong performance in twelve European online shops
Company

novomind receives ISO/IEC 27001 certification: Hamburg-based software company meets information security requirements of globally recognized standard

Independent certification body confirms effectiveness of novomind’s Information Security Management System
Customer Service

SOS Children’s Villages uses novomind service software

novomind iAGENT enables rapid response to hundreds of inquiries by letter, e-mail, chat and phone per day: integration of all contact channels into intelligent omni-channel customer service platform launched
Customer Service

novomind obtains Cisco certification

Seal of quality: novomind CUCM Connector meets all requirements for connection to Cisco Unified Communications Manager (CUCM)
Customer Service

novomind wins M&K Management & Krankenhaus AWARD 2022 for innovative IT solution in the healthcare sector

“Management & Krankenhaus” gives award to automated vaccination and doctor’s appointment service via chatbot using novomind iAGENT
Customer Service

Gartner® Report: Enabling Conversation Interface Via Chatbots

Learn more about the possibilities of using chatbots in the 24-page Gartner® report "Enabling Conversation Interfaces Via Chatbots" by Jeffery Skowron, Gary Olliffe, Soyeb Barot published 29 June 2021.

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Do you have any questions?

We will get back to you as soon as possible. Our point of contact for press enquiries would be happy to receive your call or email.Daniela KöhlerTel.: +49 40 80 80 71 – 0dkoehler@novomind.com

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