Company, Customer Service, novomind AG

21 February 2023

Automating omni-channel customer service: novomind increases channel diversity in novomind iAGENT

CCW 2023: Presentation of new novomind iAGENT Visual IVR / best-case scenarios for efficient customer service in e-commerce

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Company, Customer Service, novomind AG

21 February 2023

Automating omni-channel customer service: novomind increases channel diversity in novomind iAGENT

CCW 2023: Presentation of new novomind iAGENT Visual IVR / best-case scenarios for efficient customer service in e-commerce

Digital Commerce, novomind AG

29 November 2022

novomind software for marketplace business used by C&A

novomind iMARKET ensures connection to Amazon and Zalando / Automated mapping and efficient listing of product information / novomind iPIM for product information management

Company, novomind AG

21 November 2022

TIME TO RE:CONNECT – novoinsight 2022 off to a flying start

With more than 400 visitors, novoinsight 2022 has been a particularly special affair. Following a three-year break due to the pandemic, we could once again meet face-to-face to discuss the business of digital commerce and customer service, as well as trends in these areas.

Digital Commerce, novomind AG

15 November 2022

Salamander switches to novomind software package to give new online shop a strong presence

Specialist for branded shoes benefits from perfect interaction of PIM and shop system from a single source

Digital Commerce, novomind AG

10 November 2022

novomind iMARKET is an authorised integrator of the Amazon Selling Partner API

Middleware from novomind offers all functions for efficient marketplace business / Strong encryption standards for customer data

Company, Digital Commerce, novomind AG

6 October 2022

novomind software products certified for GDSN-compliant product data reception

novomind iPIM and novomind iSHOP support the exchange of standardised product information via the Global Data Synchronisation Network (GDSN)

Digital Commerce, novomind AG

6 September 2022

Relaunch of Hawesko.de: New online shop increases conversion rates

Successful e-commerce strategy further expanded as fourth brand is migrated to central Hawesko platform

Company, novomind AG

23 August 2022

novomind Group remains on growth path: revenues of EUR 49 million and further internationalisation

35 new customers in digital commerce and customer service / Asia as a new market, location expansion in Germany, successful development in MEA

Customer Service, novomind APAC

4 August 2022

Help for senior citizens on all channels: Singapore relies on novomind software for national ACES HelpLife Hotline

novomind iAGENT omni-channel contact center system used in non-profit project in Asia / Real-time assistance via call, e-mail and WhatsApp

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Automating omni-channel customer service: novomind increases channel diversity in novomind iAGENT

The most important news about all things novomind

Automating omni-channel customer service: novomind increases channel diversity in novomind iAGENT

novomind software for marketplace business used by C&A

TIME TO RE:CONNECT – novoinsight 2022 off to a flying start

Salamander switches to novomind software package to give new online shop a strong presence

novomind iMARKET is an authorised integrator of the Amazon Selling Partner API

novomind software products certified for GDSN-compliant product data reception

Relaunch of Hawesko.de: New online shop increases conversion rates

novomind Group remains on growth path: revenues of EUR 49 million and further internationalisation

Help for senior citizens on all channels: Singapore relies on novomind software for national ACES HelpLife Hotline

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