Customer Service, novomind AG 

Energy service provider ENERVIE boosts customer service performance with novomind iAGENT

Omni-channel contact centre software automates processes and reduces response times / More efficient processing of customer enquiries
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From press releases to the latest news – keep up to date here. We would be delighted to provide fascinating customer cases, powerful quotes and expert input on the topics of digital commerce or customer service on request. We will dedicate ourselves to your story, be it for the web, social media, print or video.

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Company, novomind AG 

The chameleon. Or how it all began…

March 2000: gold rush mood in Germany. The Internet start-up boom had reached its peak; the “Neuer Markt” promised endless possibilities.
Company, novomind AG 

Top prize-winner at Hamburg’s Best Employers competition novomind wins award for twelfth consecutive time

Software developer for commerce and customer service again garners five-star rating in the 2020 edition of the Hamburg business award
Customer Service, novomind AG 

novomind iAGENT FAQ center of Renault Bank direkt uses AI to answer all questions

Intelligent novomind software solution ensures 24/7 customer service
Company, novomind AG 

novomind supports social projects in Hamburg – not only at Christmas but throughout the year

Shower bus, retirement center, child and family aid as well as animal welfare: four special suggestions for donations made by our employees were put into practice in 2019
Customer Service, novomind AG 

Using WhatsApp Business API efficiently – without newsletters and as personally as possible

Using WhatsApp Business API efficiently – without newsletters and as personally as possible
Company, novomind AG 

novoinsight 2019: Red carpet for the “Digital Stars” from commerce and customer service

More than 500 participants at novomind annual conference mark new record / Ideas, truths and visions for intelligent online business / “Hello World” focuses on internationalization of markets
Digital Commerce, novomind AG 

International relaunch: New Gerry Weber online shop relies on software infrastructure from novomind

Fashion and lifestyle company relies on new platform for three brands – PIM and SHOP system from a single source.
Customer Service, novomind AG 

Whaaaaaat??? Access to the WhatsApp Business API for € 0, – monthly fee?

Messaging is booming – in various fields of application and across age groups and country borders.
Customer Service, novomind AG 

novomind messaging API simplifies integration of WhatsApp Business solution and other services

New messaging solution from novomind enables flexible integration into existing system landscapes with individual front-ends / Premiere at DMEXCO (Hall 7, Booth C-019)

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