How to automate your customer service with AI

Across all channels, customers expect fast and personalised service. Despite an increasing shortage of skilled workers, companies need to deliver on these expectations. This is where AI-based automation can help. Intelligent bots and optimised agent support facilitate personalised communication and fast problem solving. By implementing this approach, you can transform your customer service from cost center to profit center.

novomind iAGENT Automation

Artificial Intelligence in Customer Service

Expectations on customer service are high: Customers demand prompt responses, personalised solutions and 24/7 availability. How can you meet these demands and work efficiently at the same time? By using artificial intelligence (AI)!

With novomind iAGENT Automation, you can offer your customers a better experience and reduce costs at the same time. This is possible because our AI-supported virtual assistants resolve issues and settle cases independently. This is a key requirement for greater efficiency. Now you can deliver first-class support to your customers around the clock – without the need for additional personnel resources.

At the same time, our smart chatbots, voicebots and mailbots provide personalised communications in customer service by responding to specific customer needs and providing customised solutions.

Benefits of bots in customer service

  • 24/7 availability
  • Personalised communications
  • More efficient processes
  • Reduced costs
  • Cases handed over to service staff with the full context
  • Improved first contact resolution (FCR)
  • Shorter average handling times (AHT)
  • Greater customer satisfaction
  • Ease the burden on employees
  • Consistent responses across all channels
  • Continuous quality improvement

How to save costs with our fully automated telephone self-service via Voicebot

Customer Self Service

Automate Customer Service with AI

Whether they are getting in touch about a complaint, a damage report or a cancelation, customers coming into contact with an intelligent bot can expect a quick, uncomplicated and personalised solution to their problem, without having to put up with long waiting times or annoying redirects.

Even your agents benefit from AI: When used in customer service, mailbots and voicebots perform time-consuming routine tasks such as replying to or forwarding recurring inquiries. This not only takes the pressure off your agents, but also provides them with an extra motivational boost. This means they can devote more attention to more complex activities and steadily become experts in challenging tasks, a key factor in greater job satisfaction. Tackling complex issues ultimately promotes personal and professional development.

Features & Benefits of iAGENT Automation

Significant reduction in costs

By considerably improving average handling times and the first contact resolution rate, novomind iAGENT Automation cuts annual costs significantly. Therefore, investing in our solution soon pays for itself.

Automated customer service

Smart AI tools, such as speech recognition and speech processing, are making it possible to largely automate customer service. This is a critical factor in successfully countering the increasing demand for consultation as well as the shortage of specialists.

A better customer experience

Deploying AI in customer service shortens waiting times and enables faster responses, personalised offers and constant availability. Automated customer service also frees up employees so that they can devote more time to the individual needs of customers.

Happier employees

novomind iAGENT Automation supplies the necessary framework for the automated processing of recurring routine tasks. Agents can then dedicate themselves to more demanding tasks that require personal assistance. This also promotes their professional development while increasing their job satisfaction levels.

24/7 availability

Customers of today expect constant availability across all channels - whether by email, telephone or chat. novomind iAGENT Automation fulfils this expectation through intelligent bots that are available at all times. Many issues can be resolved immediately through self-service, regardless of contact center hours.

Seamless integration

The novomind iAGENT Omnichannel Contact Center Solution grants the chatbot, voicebot and mailbot access to full customer histories and allows them to seamlessly transfer conversations to employees, including any new information. Moreover, thanks to a shared knowledge base, all bots give consistent answers every time.

novomind iAGENT modules for omnichannel customer service

novomind iAGENT

AI-based assistant to support your agents

novomind iAGENT

Optimal processes at the contact service center

novomind iAGENT

AI-based bots for 100 % automation

novomind iAGENT

The intelligent solution for the voice service channel

novomind iAGENT

The fastest way to help customers

novomind iAGENT

Seize opportunities and turn critics into fans

novomind iAGENT

For transparency and consistent quality

novomind iAGENT

A very personal approach to customer communication

novomind iAGENT

Direct access to valuable team knowledge

novomind iAGENT

Show your face – create trust

novomind iAGENT

AI-based voicebot for better accessibility

How can we take your customer service to the next level?

Want all the information at a glance? You can find it in the novomind iAGENT product flyer.

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