Numbers don’t lie: comprehensive reporting is essential for professional customer service. It presents relevant KPIs across all channels and helps make your business more efficient.
Cross-channel visibility is worth every penny
Multi-channel management is a key challenge for companies who are active on the market – and there is a need for optimisation here, which is just as key. So, what can help you with this challenge? Cross-channel transparency that reveals pain points and quantifies success. In this way, your company can make the necessary adjustments and tweak intraday management.
How good is telephone contact? What is the rate of sales conversions? And what about the quality of service in general? These are just three of the many questions that can be answered with novomind iAGENT Reporting & Analytics. Thanks to many years of experience, our systems offer a numerous different analytical capabilities.
Reporting & Analytics
Important insights in just a few clicks
Most key figures can be viewed in just a few clicks, thanks to a differentiated standard set. Individual reports can be generated at any time, and best of all: all processes and tools are integrated into novomind iAGENT, thanks to our own BI software development.
As an optional extra, an external BI component can be integrated into our system architecture and this can be used to create individual graphic dashboards. Sophisticated standard dashboards with the most important key figures are included here too, meaning optimal performance is guaranteed.
What do our customers say?
Robert Tigges
Our features & benefits
Supervisors can select the data view relevant to them in just a few clicks. Not only do our predefined reports contain the usual KPIs, but they also offer numerous grouping options and the possibility of requesting detailed information.
Flexible reporting? Absolutely! Thanks to the report generator, and also to customisable analytics overviews within the report GUI – analyses can be compiled on an individual basis.
Our diagrams clearly indicate how high the current volume of incoming customer queries is. This helps to manage customer service processes.
Optimise your processes with automated reports and send them out using a scheduling app, via email for example.
Your supervisor wants to transfer analyses to another platform? Then exporting as an Excel file is perfect for this.
Every enterprise has different needs. Customised reporting is made easy, thanks to our software.
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We look forward to your email!
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We look forward to your WhatsApp message!
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