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by Daniela Köhler
Publications officer
Hamburg, 11 November 2025 – One platform for all relevant external and internal AI models: the new novomind AI Platform automates processes for successful digital commerce and efficient omnichannel customer service through the orchestrated use of different AI tools. The independent software company novomind AG, headquartered in Hamburg, is pooling its extensive expertise in artificial intelligence – built up over 25 years of customer-focused software development in the B2C and B2B sectors – within this new AI platform. The novomind AI Platform was unveiled for the first time at the annual novoinsight conference, held on 5 November.
AI agents support, simplify and automate customer interactions and business processes – from chat, voice or mail bots in customer service to order or shopping assistants in digital commerce. The centrally organised, supportive use of AI agents streamlines background processes, making possible, for instance, proactive engagement during customer interactions. Automated AI support for service and advisory teams continually improves the customer experience in online shopping, resulting in greater customer proximity and satisfaction in both business areas.
AI agents can also immediately help enhance internal processes: for example, as agent assistants for summarisation, content creation and translation in customer service, or as PIM, shop or marketplace assistants working in the background of digital commerce strategies.
AI that brings you closer
With the novomind AI Platform, you create customer experiences that truly inspire – personal, efficient and flexible.
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Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice.
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Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice.
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