German promotional bank KfW relies on novomind software for customer advice and support

The project was implemented within twelve months, taking into account the individual requirements of this special bank. As a public-law institution, KfW not only promotes small and medium-sized enterprises and start-ups in Germany but also offers programmes for the energy-efficient refurbishment of residential buildings and the construction of climate-friendly new buildings as well as environmental protection measures and educational programmes for private customers. All of this also demands a high degree of responsibility and reliability on the technical side with regard to data and process security as well as approval and control procedures. The central communication system, novomind iAGENT, fulfils these requirements with precisely defined approval processes, detailed deletion policies for interactions and clearly defined role and rights frameworks for service teams.