Whether it’s a weekend break or a trip around the world, today’s travellers expect seamless support within seconds on their preferred channel. By intelligently combining an omnichannel platform with AI Agents, novomind turns your customer service into a genuine driver of value.
Lost luggage, a gate change, an overbooked hotel: when plans change unexpectedly, travellers expect immediate assistance. But fragmented systems and manual searches increase customer service handling times. With limited staff resources, intelligent support is essential to keep operations running efficiently. Routine processes need to be resolved fully automatically in the background, so that more complex enquiries are routed directly to the people whose expertise and empathy make all the difference.
Smart omnichannel communication keeps the perfect journey in focus.
By combining AI with integrated channels, you can create a seamless customer journey that leaves a lasting positive impression.
Whether via WhatsApp, web chat, email or phone, novomind iAGENT enables you to support your customers whenever questions arise, from the first click before departure right through to the return flight. Direct integration with booking systems such as Amadeus or Sabre gives your service team immediate access to all relevant travel data. And thanks to the intuitive interface, new agents can quickly get up to speed without lengthy onboarding.
Smart AI Agents independently handle standard enquiries about baggage, flight times or cancellations around the clock. If an enquiry becomes more complex, your team can take over seamlessly, with the complete customer history and relevant response suggestions at their fingertips. This saves valuable time with every interaction, reduces costs and gives your agents more capacity to focus on personalised advice.
Smart omnichannel communication keeps the perfect journey in focus. By combining AI with integrated channels, you can create a seamless customer journey that leaves a lasting positive impression.
First-class customer service is not limited by opening hours or time zones. Smart AI Agents assist travellers around the clock via chat, email or voice in multiple languages, resolving enquiries about check-in, flight status, rebookings or cancellations immediately and without waiting times.
Thanks to open interfaces, novomind iAGENT can flexibly connect systems such as Amadeus, Sabre or existing ERP solutions, giving your service team immediate access to all relevant travel data without time-consuming switching between systems.
With novomind iAGENT, travellers can independently handle requests such as changes of address around the clock. The integrated self-service agent guides them intuitively through each process, providing greater flexibility while significantly reducing the workload for customer service teams.
novomind iAGENT manages access rights and responsibilities flexibly and securely. Whether for first-level support, specialised agents or external service providers, every team member sees exactly the data and tools they need to handle enquiries efficiently and in compliance with data protection requirements.
novomind uses data to help service teams offer relevant additional services. Based on booking data and the current conversation, the system provides tailored recommendations in real time, helping to sustainably increase revenue per booking.
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With the novomind AI Platform, you create customer experiences that truly inspire – personal, efficient and flexible.
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Let’s get in touch
Let’s get in touch
Let’s get in touch
Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice.
Let’s get in touch
Do you have any questions? Are you interested in our company and services? The novomind team is available to assist you through the channel of your choice.
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