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by Daniela Köhler
Publications officer
Shop system and PIM from a single source / Video chat enhances customer service / Innovative safe finder for Europe’s largest safe inventory
Hamburg, 22 August 2024. From pharmacies to central banks – safes provide security and trust in a wide range of industries and many areas of everyday life. Hartmann Tresore AG headquartered in Paderborn (North Rhine-Westphalia) is a leading European provider of high-quality safes with more than 150 years of security expertise. With its new online shop, the long-established family business can also look to the future with optimism. At www.hartmann-tresore.de you can find almost everything you need when looking for high-quality safes and security solutions – from secure filing cabinets and data media safes to strongrooms and gun safes. The new e-commerce concept was implemented using a powerful software package from novomind AG: With the novomind iSHOP shop system and the novomind iPIM product information management system, the new online shop offers fast, uncomplicated and secure access to Europe’s largest safe inventory. In addition, a video chat based on the novomind iAGENT communication platform takes personalised customer service to the next level.
“Our new online shop offers our customers even more service and consulting options with regard to our service and product portfolio,” says Susanne Sorg, Board member of Hartmann Tresore AG. “Our aim was and is to make it possible to experience the highly sophisticated quality product ‘safe’ and its various types and application scenarios also online.”
Whereas the previous website was merely a virtual shop window, the new online shop offers its visitors everything they expect from modern e-commerce. The most striking feature is the new digital safe finder: Based on the customer’s requirements, it displays the optimum preselection of suitable security cabinets for every application scenario and every individual requirement in a matter of seconds.
“The perfect interaction between the shop system and the PIM system from a single source ensures the shop’s excellent performance right from the start, because the two components harmonise perfectly and don’t have to be adapted to each other first,” says Stan Carstensen, COO of novomind. “In addition, the excellent cooperation with the Hartmann Tresore integration team enabled us to implement all customer requirements precisely and successfully.”
These include among other things a secure video chat for personalised customer advice. Based on novomind iAGENT, the central communication platform of the novomind product portfolio, it is now possible to arrange an individual online consultation appointment with the experts at Hartmann Tresore. All the details of the safes and their areas of application, as well as special design requirements, can thus be discussed as clearly and vividly as during a visit to the company’s headquarters in Paderborn or one of its four branches in Berlin, Oberhausen, Cologne or Munich.
Transactional customer contact has also been greatly simplified: Individual offers can now be sent directly from the online shop to the respective customer in a clear and ease-to understand manner. If the prospective customer is satisfied with the offer, they can accept it by going to the checkout in the online shop. This automation supports and considerably speeds up order processing.
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