Complex monitoring systems that monitor hardware, operating systems and services. Service monitoring includes your use cases as well as your connected backend systems (e.g. ERP or CRM) and third-party services (e.g. payment).
Scalable, with high availability at any scale, even under exceptionally high loads, such as on Black Friday, for large-scale promotions or selling scarce products.
Qualified, certified service experts in first, second and third level support (e.g. ITIL, manufacturer certificates).
Operation in line with Service Level Agreements (SLAs), e.g. in the Kubernetes cluster.
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