Achieve exceptional Customer Service & Employee Experience with the tailored omnichannel call centre software novomind iAGENT, including bespoke voice and digital channels such as emails, chatbots, messenger apps, social media, WhatsApp, Teams, video chat and customer journey in one centralized place.
Online retailers, banks, insurance companies, energy suppliers, service providers or public institutions, they all face the same challenge: the end customers of today expect faster flexible customer service.
Engage your customers on any platform they choose.
AI assisted company knowlege base & chatbots to help agents answer quicker and automate queries.
Concurrent pricing – Pay per agent seat/month
In the cloud
Across all channels
novomind iAGENT is the intelligent contact centre software that combines all the latest digital channels such as chats, chatbots and video chats, messenger platforms, social media and email management with traditional channels such as voice calls. Modern customer service is managed through one single interface with novomind iAGENT. Always available, just like a friend.