Achieve exceptional Customer Service & Employee Experience with the tailored omnichannel call centre software novomind iAGENT, including bespoke voice and digital channels such as emails, chatbots, messenger apps, social media, WhatsApp, Teams, video chat and customer journey in one centralized place.
Online retailers, banks, insurance companies, energy suppliers, service providers or public institutions, they all face the same challenge: the end customers of today expect faster flexible customer service.
Engage your customers on any platform they choose.
AI assisted company knowlege base & chatbots to help agents answer quicker and automate queries.
Support of all live chat and messenger platforms including WhatsApp, Facebook Messenger, Telegram, and Line.
Intelligent voice call system integrated with VoIP, SIP trunking, ACD tools and Cisco certified.
Access to data from third-party systems (CRM, ERP, online store). Retrieve and send data in real time as well as gather insights on customer data/contact information.
Quick high-quality audio and video chats using WebRTC without download and high-performance screen sharing features included.
Cross-channel chat history and knowledge base tracking all communications and customer journey in one easy to access place.
Modern self-service with automatic search suggestions in the FAQ centre and dialogue capable chatbots.
Concurrent pricing – Pay per agent seat/month
In the cloud
On premises
Product Portfolio Manager, Deutsche Post AG
Robert Tigges
Central Complaints Coordinator, DEW21
Across all channels
novomind iAGENT is the intelligent contact centre software that combines all the latest digital channels such as chats, chatbots and video chats, messenger platforms, social media and email management with traditional channels such as voice calls. Modern customer service is managed through one single interface with novomind iAGENT. Always available, just like a friend.
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