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True Omni­channel Call Centre Software

Achieve exceptional Customer Service & Employee Experience with the tailored omnichannel call centre software novomind iAGENT, including bespoke voice and digital channels such as emails, chatbots, messenger apps, social media, WhatsApp, Teams, video chat and customer journey in one centralized place. 

Tailored Call Centre Software, trusted by leading brands

Deutsche Post logo
HolidayCheck
Orange Egypt
Puma logo
Sixt
ADNIC
Telefónica o2

Online retailers, banks, insurance companies, energy suppliers, service providers or public institutions, they all face the same challenge: the end customers of today expect faster flexible customer service. 

Woman is happy to help a colleague in a contact centre

Great call centre software should include every channel

Engage your customers on any platform they choose.

AI assisted company knowlege base & chatbots to help agents answer quicker and automate queries. 

Client Service Level Dashboards

Have an overview of your performance metrics & satisfaction and create dashboards that can provide your team with business critical insights.

Supervisor and Admin Panel

Gain actionable data on your contact centre’s performance with real-time monitoring and reporting across all channels.

Summarise all calls and transcripts into a few lines. 

IVR & Call Flow Designer

Design automated communication flows with integrated communication channels that you already use.

Turn on and manage additional customer service channels

Unified channels

Support of all live chat and messenger platforms including WhatsApp, Facebook Messenger, Telegram, and Line.

Certified intelligent system

Intelligent voice call system integrated with VoIP, SIP trunking, ACD tools and Cisco certified.

All data in one place

Access to data from third-party systems (CRM, ERP, online store). Retrieve and send data in real time as well as gather insights on customer data/contact information.

Higher performance

Quick high-quality audio and video chats using WebRTC without download and high-performance screen sharing features included.

Uniform answers

Cross-channel chat history and knowledge base tracking all communications and customer journey in one easy to access place.

Unified customer journey

Modern self-service with automatic search suggestions in the FAQ centre and dialogue capable chatbots.

The only call centre software needed to connect all client service systems and channels

integration systems
communication platforms

Integrations with all major communications platforms​

Flexible pricing plans​

Concurrent pricing – Pay per agent seat/month

In the cloud

  • Pay per agent seat
  • Software as a Service model (AWS, Azure, Equinix, OHS)
  • 24/7 Support
  • Unlimited tickets & supervisor seats

On premises

  • Pay per agent seat
  • Hosted in your own preferred infrastructure (on premises or as a hybrid model)
  • Free product updates
  • Unlimited tickets & supervisor seats

What our customers say

Now offering our call centre software across the world

World Map with international novomind locations
Global Usage Local Support

Cape Town, South Africa (Headquarters)

Contact Number: +27786023879 

Email: lesau@novomind.com

South Africa

Across all channels

About novomind iAGENT call centre software

novomind iAGENT is the intelligent contact centre software that combines all the latest digital channels such as chats, chatbots and video chats, messenger platforms, social media and email management with traditional channels such as voice calls. Modern customer service is managed through one single interface with novomind iAGENT. Always available, just like a friend.

Request a 30-Minute Demo or Chat:

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