We deliver. With both heart and mind.

From the initial project idea to secure 24/7 operation — novomind Professional Services is a unique opportunity for your company.

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Services for every customer scenario

Successful for over 20 years

novomind Professional Services has been successfully and reliably implementing software projects together with novomind partners for over 20 years.

Regardless of the customer’s circumstances, we integrate our digital commerce and customer service products and services into your company’s system landscape, so that there’s as little effort as possible needed from your company. We have the right services in our portfolio for all the required project scenarios.

The benefits of choosing us

Tailored integration

If your company has opted for novomind software for digital commerce or customer service, the next step is implementation: careful setup, individual adjustment and custom integration into your IT systems. novomind Professional Services do just that.

We are passionate about your projects

What we offer is unique: novomind Professional Services, together with our experienced project managers and partners, offer all the services and expertise required to create and operate tailor-made solutions based on novomind products, from a single source.

Professional Services in customer service

Customer service projects with novomind iAGENT focus on the configuration and integration of the software into customers' CRM systems.

Professional Services in digital commerce

Digital commerce often involves complex requirements for commerce systems, such as novomind iSHOP, iPIM and iMARKET. Cross-system processes, such as the creation of product data and the processing of orders, are defined and implemented. The necessary system integrations in omnichannel, B2C, D2C or B2B scenarios are coordinated and implemented.

Task force for digitalisation and innovation

Our ID team - Innovative Apps & Digitalisation - works specifically with customers to develop completely individual solutions in terms of innovation and digitalisation in order to make big steps forwards in the digitalisation of companies who are active on the market. Apps for smartphones, tablets and smartwatches are the perfect equipment for a mobile digital future.

Your partner – professional yet down to earth

We have gained a wealth of experience in numerous projects over the past 20 years and have channelled this into successful, agile project methods. We are guided by established industry standards and adapt to the needs and capabilities of our customers — not the other way around. Whether in agile fixed-price projects or using methods such as Scrum or Kanban, we support your company as a partner on equal footing.

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Consulting, integration and support

Our services

Consulting workshops, including with a design thinking approach
Small, fast projects with novomind iAGENT, iSHOP, iPIM or iMARKET, largely based on product standards
Large, individual digital commerce projects that make full use of the possibilities offered by novomind iSHOP and novomind iPIM and can still be upgraded
Innovative mobile apps
Long-term support and international system rollout

Our partner network

Strong alone, unbeatable together

Reap the benefits from the strengths and expertise of our extensive, international partner network. Get to know our partners!

"We liked novomind's flexible, pragmatic approach. We were quickly convinced that this software solution was a good fit for us and that it would help us to further exploit our potential."

Silvan Schenk

Head of the Customer Service Centre, Project Manager, Wilhelm FRICKE SE

„So ein gutes, gemeinschaftliches Teamwork auf Augenhöhe ist nicht selbstverständlich."

Alexander Bednarz

Head of IT, Bergzeit

“We always have a point of contact for questions and sometimes for problems.”

Dirk Limmer

Chief Marketing Officer (CMO), packs GmbH

novomind Connected iProducts

More than the sum of its parts. Each of our novomind software products supports best-in-class digital commerce and customer service, but the interaction between several novomind Connected iProducts creates valuable additional benefits. For more efficiency, a faster time to market, higher conversion rate and flawless customer experience.

novomind iPIM

The comprehensive (and modular) PIM system for digital product experience management (PXM) and product-related master data management (MDM).

novomind iSHOP

The innovative, modular real-time shop system for growth-oriented B2C and B2B omnichannel commerce.

novomind iMARKET

The highly-automated, modular marketplace middleware for strategic marketplace trading.

novomind iAGENT

The intelligent contact centre software for optimal omnichannel management – from chatbots to email management, video chat and social media communication.

Let’s get in touch

Do you have some questions? Or are you interested in our company and services? The novomind team is always on hand to help – via the channel of your choice.

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We deliver. With both heart and mind.

Successful for over 20 years