Share this article

13. April 2021

Tenant service on all channels: novomind and Spiri.Bo agree forward-looking partnership

in Customer Service
Portrait Daniela Köhler

by Daniela Köhler

Publications officer

Hamburg-based technology alliance for efficient digital tenant service / novomind iAGENT customer service software and chatbot Lisah for intelligent omni-channel customer service

Services are becoming increasingly digital, also in the housing industry. While building planning and construction processes have long been digital, the host of typical tenant inquiries in housing companies and their service centers still cause delays and overloads as the appropriate digital infrastructure is lacking. novomind AG and Spiri.Bo GmbH, two technology companies from Hamburg, have now agreed a forward-looking partnership to change just that. novomind iAGENT, the centralized omni-channel communication platform from novomind, and Lisah, the intelligent chatbot from proptech company Spiri.Bo, now provide the housing industry with a highly efficient digital infrastructure that can quickly and easily take over the most important first-level support tasks. This digitalization move can reduce routine work in the service center by over 75 percent, ease the workload for service staff and thus save time and money.

Lisah, the new chatbot from Spiri.Bo and novomind

“The use of artificial intelligence (AI) in customer service leads to more efficient processes within the company and higher service quality for tenants,” says Markus Rohmeyer, Chief Product Officer at novomind. “Because when the AI-based chatbot handles the majority of the routine inquiries at the first level, service staff have more time for the more complicated tenant requests.” novomind has developed intelligent customer service software using computer linguistic and semantic recognition methods for more than 20 years. In the central novomind iAGENT omni-channel communication platform, chatbots like Spiri.Bo’s Lisah can be connected to all relevant communication channels, including real-time chat on WhatsApp or Facebook Messenger. Based on a central knowledge base, chatbots quickly and efficiently provide the same answer to standard questions on all channels – a critical quality feature also for satisfied tenants.

“We believe that the key to saving administrative costs lies in the consistent automation of processes,” says Matthias Herter, CEO of Spiri.Bo. “That’s why we have developed the AI-based chatbot Lisah to provide first-level support services to tenants.” Routine processes are handled automatically thanks to the knowledge stored in the Spiri.Bo competence database and the connected forms system. More specific inquiries are passed on to service staff. This way, tenant requests are answered quickly and the heating doesn’t stay cold for long.

Share this article

Let’s get in touch

Do you have some questions? Or are you interested in our company and services? The novomind team is always on hand to help – via the channel of your choice.
Portrait Stephanie Poreski
Portrait Joachim von Wahden
Portrait Franziska Dempt
+4

Back

Message

We look forward to your email!

We look forward to your email!

*Required

WhatsApp

We look forward to your WhatsApp message!

WhatsApp

Contact us via WhatsApp – simply scan the QR code with your mobile, or open WhatsApp.
QR Code WhatsApp

Telephone

We look forward to your call!

Just pick up the phone!

Want to speak directly to our experts? Here you’ll find the right contact person to answer your query. The novomind team looks forward to hearing from you!

How can we help?