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9. February 2022

novomind wins M&K Management & Krankenhaus AWARD 2022 for innovative IT solution in the healthcare sector

in Customer Service
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by Daniela Köhler

Publications officer

“Management & Krankenhaus” gives award to automated vaccination and doctor’s appointment service via chatbot using novomind iAGENT

The 24/7 service permitting patients to easily make specialist and vaccination appointments via chatbot using novomind iAGENT irrespective of opening hours or public holidays convinced both the jury and the readers of the market-leading trade publication for the inpatient healthcare sector. “Management & Krankenhaus” (Management & Hospital) is targeted specifically at decision-makers in hospitals, rehabilitation facilities and medical care centers. The M&K Management & Krankenhaus AWARD was presented by the trade magazine for the eighth time in 2022.

novomind’s automated appointment service, which has been implemented by novomind MEA for the Al Zahra Hospital Dubai and Abu Dhabi Health Services Company (SEHA) in the United Arab Emirates, was one of the top three winners of the M&K AWARD 2022, winning the second prize in the IT/Communications category. This is a nice success for the smart solution, which also permits answering simple patient inquiries. Appointments with doctors and hospitals can be made without waiting times via messengers such as WhatsApp or the hospital website.

The M&K Management & Krankenhaus AWARD is open internationally. In October 2021, an expert jury nominated the best solutions for the subsequent readers’ poll. All German-speaking readers of “Management & Krankenhaus” and its online media had the opportunity to submit their vote.

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