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27. June 2019

novomind iQ: Artificial Intelligence for Commerce and Customer Service

in Customer Service, Digital Commerce
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by Daniela Köhler

Publications officer

Artificial intelligence (AI) has many different faces. From novomind’s point of view, AI should be as practical and target-oriented as possible to ensure its quick and efficient practical use for both customer service and commerce. AI was also the reason that took novomind to Munich last week.

“AI as a technology for humans” was the focus of the AI4U (AI for YOU) Conference in the Bavarian capital. From 24 to 26 June, everything at the MOC Center in Munich revolved around application-oriented research in the areas of AI and Machine Learning (ML). High-caliber experts from science, industry and the services sector discussed practical applications for future technologies across all industries – always with the user in mind.


As a pioneer in the field of AI development for the online sector, novomind actively contributed its longstanding practical experience to the conference. Ever since the company’s foundation in 1999, novomind iQ has been a fundamental component of the novomind DNA. It is used in commerce applications and customer service, i.e. both in the novomind iAGENT communication platform and the novomind iSHOPiPIM and iMARKET solutions.


novomind presented various practical examples in which novomind iQ plays a key role – from the extraction of attributes from product images through automated product text creation to AI-assisted process control based on image types (for example A/B tests). And this is only a small part of the potential of novomind iQ.


AI in practical use for humans – this is the core of AI4U, and this was also the idea behind the foundation of novomind. Before the end of this summer, we will present everything the intelligent novomind software workshop has to offer under the umbrella of novomind IQ in a special edition of our Newsflash.

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