Help for senior citizens on all channels: Singapore relies on novomind software for national ACES HelpLife Hotline

Anyone who feels unwell, needs help with household chores or shopping, has trouble operating a technical device, is lonely or has another concern can reach trained volunteers on the Senior Help Hotline five days a week from 9 a.m. to 5 p.m. for support, advice or an empathetic conversation. The novomind iAGENT customer service software ensures automatic call management from the novomind private cloud and is hosted in regional data centers. The system provides efficient call distribution, voice recording and many other practical features. It is very user-friendly, easy to operate and provides a clearly structured overview of all inquiries on all channels at a single glance. novomind iAGENT reduces the workload and documentation effort for the volunteers, leaving them more time for listening and consulting. This benefits the seniors that call the hotline for help.