Customer Service

Help for senior citizens on all channels: Singapore relies on novomind software for national ACES HelpLife Hotline

novomind iAGENT omni-channel contact center system used in non-profit project in Asia / Real-time assistance via call, e-mail and WhatsApp
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The most important news about all things novomind

Whether press releases or news – here is where you can keep up to date. On request, we’re happy to provide exciting customer cases, powerful quotations and adept input on the topics of digital commerce or customer service. We take a very personal interest in your story, whether it’s for the web, social media, print or video.
Customer Service

Help for senior citizens on all channels: Singapore relies on novomind software for national ACES HelpLife Hotline

novomind iAGENT omni-channel contact center system used in non-profit project in Asia / Real-time assistance via call, e-mail and WhatsApp
Customer Service

SOS Children’s Villages uses novomind service software

novomind iAGENT enables rapid response to hundreds of inquiries by letter, e-mail, chat and phone per day: integration of all contact channels into intelligent omni-channel customer service platform launched
Customer Service

novomind obtains Cisco certification

Seal of quality: novomind CUCM Connector meets all requirements for connection to Cisco Unified Communications Manager (CUCM)
Customer Service

novomind wins M&K Management & Krankenhaus AWARD 2022 for innovative IT solution in the healthcare sector

“Management & Krankenhaus” gives award to automated vaccination and doctor’s appointment service via chatbot using novomind iAGENT
Customer Service

Gartner® Report: Enabling Conversation Interface Via Chatbots

Learn more about the possibilities of using chatbots in the 24-page Gartner® report "Enabling Conversation Interfaces Via Chatbots" by Jeffery Skowron, Gary Olliffe, Soyeb Barot published 29 June 2021.
Customer Service

Hamburg-based retailer in the fast lane: Detlev Louis revs up customer service with novomind iAGENT

Europe’s largest retailer of motorcycle clothing and accessories relies on intelligent omni-channel customer service platform from novomind
Customer Service

Market entry into South Africa: novomind with new local presence in Cape Town ensures customer proximity

German software developer offers intelligent omni-channel com-merce and customer service solutions for the South African market / novomind iAGENT customer service platform as a central all-in-one solution for contact center with several digital channels including messaging and collaboration
Customer Service

novomind iAGENT optimizes medical appointment scheduling in Abu Dhabi’s clinics thanks to AI and WhatsApp channel

Booking an appointment with doctors in Abu Dhabi is now quick, easy and convenient thanks to a solution from Hamburg-headquartered software developer novomind.
Customer Service

Tenant service on all channels: novomind and Spiri.Bo agree forward-looking partnership

Hamburg-based technology alliance for efficient digital tenant service / novomind iAGENT customer service software and chatbot Lisah for intelligent omni-channel customer service

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We will get back to you as soon as possible. Our point of contact for press enquiries would be happy to receive your call or email.Daniela KöhlerTel.: +49 40 80 80 71 – 0dkoehler@novomind.com

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