Whether press releases or news – here is where you can keep up to date. On request, we’re happy to provide exciting customer cases, powerful quotations and adept input on the topics of digital commerce or customer service. We take a very personal interest in your story, whether it’s for the web, social media, print or video.
4 August 2022
Help for senior citizens on all channels: Singapore relies on novomind software for national ACES HelpLife Hotline
novomind iAGENT omni-channel contact center system used in non-profit project in Asia / Real-time assistance via call, e-mail and WhatsApp
SOS Children’s Villages uses novomind service software
novomind iAGENT enables rapid response to hundreds of inquiries by letter, e-mail, chat and phone per day: integration of all contact channels into intelligent omni-channel customer service platform launched
Gartner® Report: Enabling Conversation Interface Via Chatbots
Learn more about the possibilities of using chatbots in the 24-page Gartner® report "Enabling Conversation Interfaces Via Chatbots" by Jeffery Skowron, Gary Olliffe, Soyeb Barot published 29 June 2021.
Market entry into South Africa: novomind with new local presence in Cape Town ensures customer proximity
German software developer offers intelligent omni-channel com-merce and customer service solutions for the South African market / novomind iAGENT customer service platform as a central all-in-one solution for contact center with several digital channels including messaging and collaboration