Digital Commerce, novomind AG
IGEPA group relies on novomind software package for central B2B e-commerce platform
Online orders doubled since launch / Powerful PIM and shop system from a single source / Special B2B functionalities
Customer Service, novomind AG
Focus on AI-based automation: novomind at CCW 2024
With around 7,400 visitors – 900 more than last year – the 25th edition of the CCW, which took place at the end of February 2024, was once again a great success. Attendees came from 41 countries and met 215 equally international exhibitors.
Customer Service, novomind AG
Energy service provider ENERVIE boosts customer service performance with novomind iAGENT
Omni-channel contact centre software automates processes and reduces response times / More efficient processing of customer enquiries
Company, Customer Service
Stadtwerke Potsdam: novomind software ensures short response times in customer service for energy and water
EWP customer service and private customer sales digitalised and automated / Communication channels in a single system / Effective distribution of enquiries / Improved peak handling
Company, Customer Service, novomind AG
Automating omni-channel customer service: novomind increases channel diversity in novomind iAGENT
CCW 2023: Presentation of new novomind iAGENT Visual IVR / best-case scenarios for efficient customer service in e-commerce
Customer Service, novomind APAC
Help for senior citizens on all channels: Singapore relies on novomind software for national ACES HelpLife Hotline
novomind iAGENT omni-channel contact center system used in non-profit project in Asia / Real-time assistance via call, e-mail and WhatsApp
Customer Service, novomind AG
SOS Children’s Villages uses novomind service software
novomind iAGENT enables rapid response to hundreds of inquiries by letter, e-mail, chat and phone per day: integration of all contact channels into intelligent omni-channel customer service platform launched
Customer Service, novomind AG
novomind obtains Cisco certification
Seal of quality: novomind CUCM Connector meets all requirements for connection to Cisco Unified Communications Manager (CUCM)
Customer Service, novomind AG
novomind wins M&K Management & Krankenhaus AWARD 2022 for innovative IT solution in the healthcare sector
“Management & Krankenhaus” gives award to automated vaccination and doctor’s appointment service via chatbot using novomind iAGENT
Customer Service, novomind AG
Gartner® Report: Enabling Conversation Interface Via Chatbots
Learn more about the possibilities of using chatbots in the 24-page Gartner® report "Enabling Conversation Interfaces Via Chatbots" by Jeffery Skowron, Gary Olliffe, Soyeb Barot published 29 June 2021.
