Customer Service

Help for senior citizens on all channels: Singapore relies on novomind software for national ACES HelpLife Hotline

novomind iAGENT omni-channel contact center system used in non-profit project in Asia / Real-time assistance via call, e-mail and WhatsApp
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The most important news about all things novomind

Whether press releases or news – here is where you can keep up to date. On request, we’re happy to provide exciting customer cases, powerful quotations and adept input on the topics of digital commerce or customer service. We take a very personal interest in your story, whether it’s for the web, social media, print or video.

Successful cooperation: novomind and hagebau sign long-term partnership agreement

10-year contract for operation and further development of digital omni-channel platform with novomind software / Shop and PIM system and central customer service software novomind iAGENT in use
Company, Digital Commerce

GRUBE gets off to a flying start in digital commerce with novomind software infrastructure

Specialist retailer for forestry and hunting equipment opts for shop and PIM system from a single source / Technology change for strong performance in twelve European online shops

novomind receives ISO/IEC 27001 certification: Hamburg-based software company meets information security requirements of globally recognized standard

Independent certification body confirms effectiveness of novomind’s Information Security Management System

novomind founder Peter Samuelsen resigns as CEO

AI pioneer Samuelsen hands over the helm of Hamburg-based software specialist to fellow Board member Stefan Grieben

novomind MEA Welcomes Fadi Hani to its Management Board

Hani’s extensive regional knowledge & industry expertise will help boost novomind MEA growth into new markets

CMO Sylvia Tantzen to leave novomind

Sylvia Tantzen, CMO Sales and Marketing, will leave Hamburg-based software developer novomind AG with effect from 1 October.
Company, Digital Commerce

novomind AG supports ETIM Deutschland e.V. as sponsoring member

Data confusion, huge effort for manufacturers and retailers: The ETIM association was founded in 1999 with the intention of establishing a standard model for data exchange (“ETIM” – Electro-Technical Information Model) for the electrical industry.

Stable year in spite of coronavirus: novomind Group generates revenues of EUR 46 million and invests in partners and internationalization

The Hamburg-based novomind Group successfully concluded the financial year 2020, even under coronavirus conditions.
Company, Digital Commerce

Innovation lab at novomind – the new “ID – Innovative Apps & Digitalization” unit

World Creativity and Innovation Day on 21 April / novomind launches new think tank

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We will get back to you as soon as possible. Our point of contact for press enquiries would be happy to receive your call or email.Daniela KöhlerTel.: +49 40 80 80 71 –

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