About novomind South Africa

According to forecasts, around a quarter of the world’s population will be living in Africa in 2050. For novomind, this is one more reason to expand its internationalisation strategy to this continent and to open its own sales office in Cape Town, South Africa, in 2021.

Here, as a member of the Contact Centre Management Group (CCMG), an association of like-minded professionals and organisations, we advocate for the development of contact centre services in South Africa. And with our omnichannel contact centre system novomind iAGENT, we also create a direct technological foundation for this.

In addition, we are advancing the digitalisation of the African economy with our digital commerce offer: our novomind iPIM, novomind iSHOP and novomind iMARKET solutions can be perfectly tailored to the specific requirements of heterogeneous African markets. This enables companies to offer their customers first-class services across all channels. Optimal conditions for remaining competitive in the digital era.