Achieve and maintain an exceptional customer experience with novomind iAGENT, a powerful AI-powered customer service suite that integrates voice calls as well as digital channels such as emails, messenger apps, social media, chat and video chat.
In today’s fast-paced world, customers demand personalized and efficient service. They expect quick and consistent responses across all communication channels. To meet these expectations, it is crucial to have contact center software that goes above and beyond, surpassing customer’s needs and desires.
Engage your customer service representatives with our easy-to-use interface to manage all communication channels from calls and emails to WhatsApp messages in one place.
Activate latest AI-powered agent assist tools to increase agent productivity. Contact us to learn more.
Gain actionable data on your contact centre’s performance with real-time monitoring and reporting across all channels.
Leverage integrated AI tools such as Chat GPT to summarize longer chat, email or phone conversations.
Grafan-powered and fully customized dashboard to display performance metrics, in real-time.
Enhance your knowledge base with LLMs like ChatGPT to naturally mimic human communication and provide an productivity boost for your customer service team.
Support of all live chat and messenger platforms including WhatsApp, Facebook Messenger, Telegram, and Line.
Intelligent voice call system integrated with VoIP, SIP trunking, ACD tools and Cisco certified.
Access to data from third-party systems (CRM, ERP, online store).
Easy and fast audio and video chats using WebRTC without download and high-performance screen sharing features included.
Cross-channel chat history and knowledge base for consistent communication and customer journey.
State-of-the-art self-service with automatic search suggestions in the FAQ Centre and dialogue capable chatbots.
Product Portfolio Manager, Deutsche Post AG
Robert Tigges
Central Complaints Coordinator, DEW21