Digital transformation: Dubai starts WhatsApp service for citizens
Dubai Municipality, one of the largest government organisations in the United Arab Emirates, has achieved its customer service digitisation goals by using a novomind iAGENT chatbot in WhatsApp.
“We always aim to optimise and enhance our customers services and provide a seamless, automated self-service. And to address these challenges, we have chosen novomind iAGENT Digital Platform.“
Ahmad ALfahemi, Head of Call Center, Dubai Municipality