What good customer service means for German electricity customers:
Source: GoCardless survey of 1010 electricity customers in Germany together with YouGov, early 2021
Focus on customer service
novomind iAGENT is the perfect platform to make public utilities and other energy supply companies more efficient when it comes to customer service. It also enables them to offer all channels of communication to a professional standard. Customer queries are processed on a central platform which provides transparency, is cost-effective and meets consistently high quality standards. novomind iAGENT has also proven to be supremely user-friendly for employees and supervisors, and this satisfaction is also passed on to customers. But the benefits of novomind iAGENT don’t stop there: existing systems can be cost-effectively integrated through an app concept.