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A few weeks ago, two major events for the Contact Centre Industry took place in London and in Dubai – the UK Call Centre Expo and the Abu Dhabi Smart City Summit. Hear from novomind’s industry experts during a roundtable discussion. The next generation of Contact Centres and the latest trends in the call centre industry, as well as its future impact on South Africa, will be discussed. Find out how these trends can improve the way you service your customers and optimise your business. Our industry experts will be happy to answer your most pressing questions.
The roundtable discussion will fill you in on the most recent trends and developments in the Contact Centre industry, shown at recent exhibitions in London and Dubai. Learn how you can take advantage of these new trends to improve the service experience of your customers.
– Hossam Amer, Managing Director; novomind MEA
– Rupert W. Firmstone, UK Country Manager; novomind UK