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Customer Service, Online

Webinar: Microsoft Teams & Contact Center: The way to a collaborative customer service, 4 March 2021


Are you using Skype for Business or Microsoft Teams? We invite you to our webinar “Microsoft Teams & Contact Center: The way to a collaborative customer service”.


“Never let a crisis go to waste” – true to this motto, we are hosting another webinar on Microsoft Teams & Contact Center on March 4, 2021.


Agents in the home office, an increased volume of inquiries, higher demands from customers and at the same time a lower budget – the workload on customer service is higher this year than ever before.  Our solution is called collaboration. With the right tools, you can foster collaboration between employees in your organization and provide better service to your customers.

In our 30-minute live webinar, we’ll show you how to:

  • Redesign collaboration in customer service
  • Respond to complex inquiries faster
  • Leverage digital channels to handle increased request volumes
  • Consolidate your systems
  • Motivate your employees

Let’s get in touch

Do you have some questions? Or are you interested in our company and services? The novomind team is always on hand to help – via the channel of your choice.
Portrait Stephanie Poreski
Portrait Joachim von Wahden
Portrait Franziska Dempt



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