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Customer Service, Online

Online Seminar: Hype or solid solution? Is Microsoft Teams already a solution for use in the contact centre? 20 May 2021


In the i-SERVICE INITIATIVE online seminar “Hype or solid solution? Is Microsoft Teams already a solution for use in the contact centre?” (in German language), you will find out what integration options are available, what different possible uses might look like and where, from today’s perspective, the limits of using Microsoft Teams lie.


novomind lecture 11:30 – 12:15 pm
Microsoft Teams – there are more channels!


    • Transferring external calls to internal MS Teams users with CRM information
    • Integration of digital channels in Microsoft Teams
    • Chatbot integration in MS Teams
    • Vision: Merging communication and collaboration

Clarify your questions with us and discuss with our experts at the end of the seminar.

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Do you have some questions? Or are you interested in our company and services? The novomind team is always on hand to help – via the channel of your choice.
Portrait Stephanie Poreski
Portrait Joachim von Wahden
Portrait Franziska Dempt



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