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Customer Service, Online

Leading German Omnichannel Customer Service SAAS Launches in UK, 7th October, 2021


Most customer service platforms are either strong in traditional voice or digital – rarely doing both well. novomind iAGENT is has been developed over 20 years as a digital first platform with traditional voice capabilities. With its modern, scalable architecture and flexible integrations its able to provide an comprehensive platform for medium and enterprise organisations.

In our 60-minute webinar on Thursday, 7th October at 10 am (GMT) we’ll show you how:

  • DHL – The world´s leading courier – using novomind iAGENT
  • Otto – Europe´s largest ecommerce retailer – using novomind iAGENT

All channels in a single agent interface
Email, voice, chat, Facebook, WhatsApp, bots, MS Teams, Instagram
Analysis, processing, routing, knowledge base, AI, ticketing
Implementation strategy for small (20) to large projects (3000+)

Take your customer service to the next level.

Let’s get in touch

Do you have some questions? Or are you interested in our company and services? The novomind team is always on hand to help – via the channel of your choice.
Portrait Stephanie Poreski
Portrait Joachim von Wahden
Portrait Franziska Dempt



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