Customer Service

Help for senior citizens on all channels: Singapore relies on novomind software for national ACES HelpLife Hotline

novomind iAGENT omni-channel contact center system used in non-profit project in Asia / Real-time assistance via call, e-mail and WhatsApp
Our newsroom

The most important news about all things novomind

Whether press releases or news – here is where you can keep up to date. On request, we’re happy to provide exciting customer cases, powerful quotations and adept input on the topics of digital commerce or customer service. We take a very personal interest in your story, whether it’s for the web, social media, print or video.
Customer Service

innovaphone CONNECT 2022, 30 June 2022

novomind will be exhibiting at the innovaphone CONNECT 2022 on 30 June 2022.
Customer Service, Digital Commerce, Online

aquisa E-Commerce Week 2022, 28.3. – 1.4 2022

Im gemeinsamen Vortrag von novomind und piazza blu gehen Oliver Goerke, CEO piazza blu² GmbH, und Patrick Stephan, Senior Sales Executive novomind AG auf das Thema "mobile Shopping" ein.
Customer Service, Online

Webinar: UK Call Centre Expo and Abu Dhabi Smart City Summit raise the bar for customer service, 9 December 2021

The roundtable discussion will fill you in on the most recent trends and developments in the Contact Centre industry, shown at recent exhibitions in London and Dubai. Learn how you can take advantage of these new trends to improve the service experience of your customers.
Customer Service, Digital Commerce

AI.SUMMIT 2021, 1 December 2021, Hamburg

novomind is sponsor of AI.SUMMIT 2021 in Hamburg, the pre-event of BLOCKCHANCE EUROPE 2021, which will take place on top of Hamburg, at the Emporio Tower.
Customer Service

Customer Contact Congress 2021, 18 November 2021

"The Customer Contact Score" unter dem Motto "Learn - Meet - Work - Play wird organisiert von der Belgian Customer Contact Association.
Customer Service

Call & Contact Centre Expo, 16 – 17 November 2021

novomind ist Aussteller auf der Call & Contact Centre Expo, Europas größter Veranstaltung für Call- und Contactcenter.
Customer Service, Online

Leading German Omnichannel Customer Service SAAS Launches in UK, 7th October, 2021

In our 60-minute webinar we'll show you how: DHL - The world´s leading courier - and Otto - Europe´s largest ecommerce retailer - using novomind iAGENT.
Customer Service

novomind iAGENT User Group, 10 June 2021

Messenger, Call, Composer - New features around novomind iAGENT at the next User Group.
Customer Service, Online

Online Seminar: Hype or solid solution? Is Microsoft Teams already a solution for use in the contact centre? 20 May 2021

Register now for the i-SERVICE INITIATIVE online seminar.

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We will get back to you as soon as possible. Our point of contact for press enquiries would be happy to receive your call or email.Daniela KöhlerTel.: +49 40 80 80 71 – 0dkoehler@novomind.com

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