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Customer Service, Online

Customer Contact Webinar: The State of Messaging in customer contacts, 18 March 2021

18/03/2021
Online

Join us online for an interactive, free online Customer Contact webinar:

The State Of Messaging in customer contacts
18/03/2021
11.00 – 12.30 CET

Interactive webinar with Customer Contact explaining state of messaging in customer contacts and cases from Lead Desk, CM.com and novomind.

While messaging started from the consumer space, with Whatsapp as best known app, it quickly became apparent that businesses could also benefit from this to keep in touch with their customer base. It allows to build conversations with them in an effortless way. The asynchronous nature of the channel allows to continue the conversation at the customer’s discretion and timing. Adding in bots or automation services allows to potentially serve customers end-to-end. This way it is a great channel to enhance the customer experience.

During a highly interactive online webinar Customer Contact will present the state of messaging in customer contacts worldwide. And we bring you 3 cases from experienced companies Lead Desk, CM.com and novomind that have developed and implemented strong solutions in messaging, who will share their experiences with customers, the key success factors and the learning points.

The webinar is free for members of Customer Contact. Future members can participate 1 time for free.

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Do you have some questions? Or are you interested in our company and services? The novomind team is always on hand to help – via the channel of your choice.
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