--- title: Contact Centre Software description: Our omnichannel call centre software includes voice and digital channels such as emails, chatbots, social media, WhatsApp, video chat, AI and customer journey. → Find out more url: https://www.novomind.com/en/south-africa/contact-centre-software/ markdown_url: https://www.novomind.com/en/south-africa/contact-centre-software.md type: page slug: call-centre-software-south-africa author: lesau published: 2023-03-02T11:42:04Z modified: 2023-07-14T08:07:12Z language: en-US word_count: 671 tokens: 1537 --- # Contact Centre Software True Omni­channel Call Centre Software Achieve exceptional Customer Service & Employee Experience with the tailored omnichannel call centre software novomind iAGENT, including bespoke voice and digital channels such as emails, chatbots, messenger apps, social media, WhatsApp, Teams, video chat and customer journey in one centralized place.  Book Demo Tailored Call Centre Software, trusted by leading brands Online retailers, banks, insurance companies, energy suppliers, service providers or public institutions, they all face the same challenge: the end customers of today expect faster flexible customer service.  Great call centre software should include every channel Engage your customers on any platform they choose. AI assisted company knowlege base & chatbots to help agents answer quicker and automate queries.  Client Service Level Dashboards Have an overview of your performance metrics & satisfaction and create dashboards that can provide your team with business critical insights. Supervisor and Admin Panel Gain actionable data on your contact centre’s performance with real-time monitoring and reporting across all channels. Summarise all calls and transcripts into a few lines.  IVR & Call Flow Designer Design automated communication flows with integrated communication channels that you already use. Turn on and manage additional customer service channels Unified channels Support of all live chat and messenger platforms including WhatsApp, Facebook Messenger, Telegram, and Line. Certified intelligent system Intelligent voice call system integrated with VoIP, SIP trunking, ACD tools and Cisco certified. All data in one place Access to data from third-party systems (CRM, ERP, online store). Retrieve and send data in real time as well as gather insights on customer data/contact information. Higher performance Quick high-quality audio and video chats using WebRTC without download and high-performance screen sharing features included. Uniform answers Cross-channel chat history and knowledge base tracking all communications and customer journey in one easy to access place. Unified customer journey Modern self-service with automatic search suggestions in the FAQ centre and dialogue capable chatbots. The only call centre software needed to connect all client service systems and channels Integrations with all major communications platforms​ Flexible pricing plans​ Concurrent pricing – Pay per agent seat/month In the cloud Pay per agent seat Software as a Service model (AWS, Azure, Equinix, OHS) 24/7 Support Unlimited tickets & supervisor seats On premises Pay per agent seat Hosted in your own preferred infrastructure (on premises or as a hybrid model) Free product updates Unlimited tickets & supervisor seats Book Demo What our customers say "In novomind iAGENT we've found the ideal software for our innovative video identification procedure 'POSTIDENT by video chat', which is greatly appreciated by our customers. " Steven Engelhard Product Portfolio Manager, Deutsche Post AG "By introducing novomind iAGENT we have made a giant leap forward in processing efficiency in customer service. This not only led to a better service level but happy managers and customers. " Dr. Mirko Kühne Head of travel operations and sales technology, HanseMerkur Insurance Group "Thanks to novomind iAGENT, we now have full control over our multi-channel communication with our customers, and that was exactly what we were looking for. " Robert Tigges Central Complaints Coordinator, DEW21 "Since we announced our WhatsApp number to our customers, the new channel perfectly supports the initiation and completion of our car rental bookings. " Grit Langhoff Senior Director International Reservations, SIXT "The WhatsApp Business API helps us to be where our customers are. Its technology is intuitive, modern and leads to shorter processing times for our agents. " Thomas Steck VP Customer Centricity and Service Management, OTTO Group Now offering our call centre software across the world Global Usage Local Support Cape Town, South Africa (Headquarters) Contact Number: +27786023879  Email: lesau@novomind.com Across all channels About novomind iAGENT call centre software novomind iAGENT is the intelligent contact centre software that combines all the latest digital channels such as chats, chatbots and video chats, messenger platforms, social media and email management with traditional channels such as voice calls. Modern customer service is managed through one single interface with novomind iAGENT. Always available, just like a friend. Request a 30-Minute Demo or Chat: Name Email Message Send